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Roku is looking for a Senior Business Automation Manager to join our expanding Revenue Operations Team. This role will take business ownership of Roku’s proprietary Order Management System which supports the digital advertising campaign lifecycle. In addition, this role will play a critical part in servicing and enhancing the campaign billing lifecycle. Specific focus areas to include application/data ownership of Roku’s Advertising Product Catalog, CRM/OMS integration management, OMS feature and workflow development, leading training, and owning day to day system services.
Job Responsibility:
Administer and own OMS centric integrations through business lens with applications such as CRM/OMS, OMS/Inventory System, OMS/Billing System, and OMS/DMP
Consult and ideate workflow changes with Business and Product Teams to optimize Order Management System towards revenue production and efficiency gains
Collect and prioritize enhancement ideas from both users and leaders
Lead weekly stand up meetings with peer system teams to ensure cross functional alignment on priorities
Own and deliver new OMS features and initiatives
Lead User Acceptance Training programs for major upgrades
Lead End User Training for major upgrades
Ideate and adopt best practices for month-end billing workflows
Organize and participate in stakeholder discovery meetings to gather requirements and inform workflow development
Organize, administer, and present end user satisfaction (NPS) surveys
Utilize Artificial Intelligence to enhance established campaign workflows
Requirements:
5+ years of experience in business operations/automation
5+ years of experience managing Order Management System application within the Advertising industry
Strong understanding of the digital and CTV advertising industry, with a desire to align processes and solutions to drive business outcomes
Sound understanding integrations with Order Management Systems
CRM and Adserver integration major plus
Experience collaborating with Finance/Accounting teams to ensure clean billing workflows
Experience leading feature/release testing procedure (upgrades)
Excellent written and verbal communication skills, with a strong ability to document processes
Ability to work collaboratively across teams and effectively manage multiple priorities
Beginner proficiency in SQL with sound understanding of relational databases
What we offer:
health insurance
equity awards
life insurance
disability benefits
parental leave
wellness benefits
paid time off
global access to mental health and financial wellness support and resources