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As a (Senior) Business Application Specialist, you will improve and optimize the business processes within the quality systems domain, such as Veeva QualityDocs and Veeva QMS. You will be managing requests, questions, and other system and user support, which requires a good combination of IT system knowledge and business process understanding/experience. Furthermore, we expect you to communicate with stakeholders in both HQ Denmark and globally at our manufacturing sites and subsidiaries. Thus, you can engage in the technical discussions with IT and vendors, you understand user needs, and you know how to translate IT lingo and make it understandable for other stakeholders in the business.
Job Responsibility:
Act as Business Owner for Veeva Vault and provide 2nd-level functional support to users globally
Drive system changes and enhancements in close collaboration with IT, vendors, and global stakeholders (including configuration, troubleshooting, change management and validation activities)
Maintain system documentation, governance, user access, and security compliance
Bridge business needs and technical solutions
Develop and deliver system training materials (incl. e-learning), and conduct training sessions
Prepare and contribute to internal/external audits and inspections related to the system
Ensure Veeva Vault metadata quality, and contribute to data structuring, standardization and data governance initiatives
Maintain and support the Read & Understand process for Document Control, ensuring correct workflows, logic and compliance
Ensure effective communication of system updates and announcement across organization
Requirements:
Relevant academic degree (e.g., Life Science, IT, Engineering or similar)
+ 3 years of experience from medical device or pharmaceutical industry
+ 2 years of experience from a similar role (business application specialist / system owner / SME in GxP domain / trainer)
Fluency in spoken and written English
Experience with test tools (e.g., Jira or similar)
Nice to have:
Hands-on experience with GxP systems, GAMP, IT validation and test management
Practical experience with EDMS systems
Experience in IT GxP projects (as SME, functional lead or project lead)
Experience with development and optimization of quality systems and processes
What we offer:
Employment contract with 3 month-long probationary period
Hybrid and onsite work from our office in Szczecin
Flexible working hours, Mon-Fri
International work environment with Scandinavian culture
Opportunity to use and develop foreign languages in daily work
Fantastic work atmosphere full of respect and partnership