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Senior Business Application Admin

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Bringg

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IT - Administration

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Job Description:

Bringg is looking for a strategic Senior Business Application Admin to own the architecture and optimization of our Go-To-Market (GTM) and Customer Support infrastructure. You will not just be a 'Salesforce Admin'; you will be a trusted advisor to the C-Suite, translating complex business goals into scalable technical solutions across Salesforce, our Support Portal, and our wider sales ecosystem (Salesloft, ZoomInfo, Apollo, Fathom).

Job Responsibility:

  • Serve as the sole Salesforce Administrator in the company
  • Own the GTM Tech Stack: Manage and optimize Salesforce and integrated applications (Salesloft, ZoomInfo, Apollo, Fathom), ensuring data flows seamlessly between Marketing, Sales, and CS
  • Manage the Support Portal: Oversee the configuration and maintenance of our Salesforce-based Support Portal (Experience Cloud), ensuring a seamless experience for Bringg’s external customers and internal Support agents
  • Strategic Business Partnering: Work closely with C-level executives (CRO, CMO, CFO) to translate high-level business goals into technical reality, challenge assumptions and propose scalable alternatives to 'quick fixes'
  • Process Architecture: Design automated workflows (Flows) that support complex Sales and Support processes, from Lead-to-Cash to Case Resolution (SLAs, Entitlements)
  • Data Integrity & Analytics: Act as the guardian of data quality, implement validation rules and duplicate management strategies to ensure the BI team has clean, reliable data for executive reporting

Requirements:

  • 5+ years of hands-on experience managing Salesforce in a B2B SaaS environment
  • Business Acumen: understanding of how a SaaS business runs, knowledge of terms like 'Churn', 'ARR', 'SLA', and the lifecycle of a Deal and a Support Ticket
  • High Fluency in English: excellent verbal and written English skills, ability to articulate complex technical architecture and push back on C-level executives in English clearly and confidently
  • GTM Stack Proficiency: hands-on experience with Sales Engagement (Salesloft/Outreach) and Enrichment tools (ZoomInfo/Apollo)
  • Support Portal Expertise: experience managing Salesforce Experience Cloud (Community Cloud), including user licensing, permission sets for external users, and knowledge base management
  • Executive Presence: excellent communication skills with the ability to explain technical constraints to C-level stakeholders clearly and confidently, comfortable saying 'no' when necessary to protect system integrity
  • Technical Operations: deep knowledge of Salesforce Flows, Security Models, and Object Architecture

Nice to have:

  • Certifications: Salesforce Certified Administrator (ADM201) or Platform App Builder
  • Data Skills: Basic SQL knowledge or experience with BI tools (Tableau/Looker)

Additional Information:

Job Posted:
February 21, 2026

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