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Senior Business Analyst

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Randstad

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Location:
Canada , Brampton

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking a highly analytical Senior Technical Business Analyst to join the Application Portfolio Modernization (APM) Program. This role is a critical bridge between business strategy and technical execution, focused on assessing the 'state of good repair' of a diverse software portfolio. You will lead the migration of legacy applications (MS Access, VB6, PHP, .NET) into modern ecosystems like SharePoint Online, PowerApps, and ServiceNow, while specifically supporting the implementation of the ServiceNow Enterprise Architecture (EA) Module. Duration: 12-month contract. Location: Onsite (Greater Toronto Area). Competitive rate.

Job Responsibility:

  • Conduct elicitation sessions to capture business needs and develop detailed BRDs, Functional Specifications (FSDs), and User Stories
  • Produce high-quality process maps, workflow diagrams, and data flow documentation to illustrate current and future-state architectures
  • Perform comprehensive gap and impact analyses to evaluate proposed system changes and ensure alignment with enterprise standards
  • Analyze legacy application architectures (VB6, MS Access, PHP, .NET) and identify complex system dependencies
  • Define clear migration strategies—Retire, Re-platform, or Rebuild—based on technical feasibility and business value
  • Provide functional and technical support for ServiceNow modules, specifically Enterprise Architecture (EA), CMDB, and Application Portfolio Management (APM)
  • Manage enhancement requests and ensure all customizations align with platform governance and best practices
  • Partner with developers and platform owners to implement and test ServiceNow integrations and enhancements
  • Lead User Acceptance Testing (UAT) and coordinate end-to-end testing to validate that modernized apps meet all functional requirements
  • Participate in ServiceNow Change Advisory Board (CAB) meetings and support the definition of platform standards
  • Identify opportunities to automate IT processes within ServiceNow to streamline the modernization roadmap

Requirements:

  • 5+ years of experience as a Technical Business Analyst, with a proven track record in Application Portfolio Management (APM)
  • Strong understanding of legacy environments (MS Access, VB6, .NET) and modern cloud platforms (PowerApps, SharePoint Online)
  • Hands-on experience with ServiceNow Enterprise Architecture (EA) or ITBM modules is highly preferred
  • Proficiency in process mapping and using tools to document complex data flows and system interactions
  • Ability to combine business acumen with technical insight to provide 'state of good repair' assessments
  • Exceptional communication skills to act as a liaison between Business, IT, and Architecture teams

Additional Information:

Job Posted:
April 28, 2026

Expiration:
June 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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