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Robert Half is searching for a Senior Business Analyst to support an consulting services firm based in Seattle, WA. This candidate will be responsible for leading the analysis of business processes and workflows to identify areas for improvement and optimization. This position is a 10 month contract opportunity with the possibility of extension and is 100% Remote.
Job Responsibility:
Lead the analysis of business processes and workflows to identify areas for improvement and optimization
Collaborate with cross-functional teams to gather, document, and validate business requirements
Conduct gap analyses to identify discrepancies between current and desired outcomes
Facilitate Agile Scrum ceremonies, including sprint planning, review, and retrospectives
Review and analyze documentation to ensure alignment with business objectives
Work closely with call center teams to enhance customer service processes and systems
Communicate findings and recommendations to stakeholders in a clear and concise manner
Support the development and implementation of solutions that align with organizational goals
Monitor project progress and ensure deliverables meet quality standards
Provide ongoing support and training to teams on new processes and tools
Requirements:
Proven experience as a Business Analyst, preferably in a senior role
Strong understanding of business analysis methodologies and tools
Proficiency in conducting gap analyses and identifying process improvement opportunities
Experience working in Agile Scrum environments, including facilitating related ceremonies
Familiarity with call center operations and customer service best practices
Excellent documentation and communication skills
Ability to collaborate effectively with diverse teams and stakeholders
Detail-oriented with strong problem-solving and analytical abilities
What we offer:
medical, vision, dental, and life and disability insurance