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We are seeking a highly analytical and strategic Senior Business Analyst to join our team in Toronto. This role is focused on leading the requirements elicitation and strategic planning for an enterprise Learning Management System (LMS). You will be responsible for bridging the gap between business needs and technical execution, supporting high-priority procurement activities, and ensuring all solutions align with enterprise technology and accessibility standards.
Job Responsibility
Lead the development of comprehensive requirements packages and technical content for RFP/RFS (Request for Proposal/Services) documents
Lead elicitation sessions through workshops and interviews to define the functional specifications and integration requirements for a large-scale Learning Management System
Analyze current-state and future-state learning processes, identify gaps, and develop detailed process maps and user stories
Define requirements for integrating the LMS with critical enterprise systems, including HR platforms, identity management tools, and reporting engines
Prepare business cases, financial models, and impact analyses to support Treasury Board submissions and executive decision-making
Develop business re-engineering models and change management strategies to ensure smooth adoption of new technologies and service delivery models
Ensure all requirements are complete and aligned with AODA (Accessibility), privacy, security, and enterprise technology standards
Navigate complex stakeholder environments to build consensus, manage competing priorities, and provide strategic advice to senior executives
Requirements
Extensive experience in business analysis, specifically leading large-scale enterprise software implementations (LMS experience preferred)
Expert proficiency in developing process maps, functional specifications, use cases, and traceability matrices
Demonstrated experience supporting formal procurement processes and developing RFP/RFS content
Strong background in financial modeling, feasibility analysis, and business case development
Exceptional oral and written communication skills, with the ability to prepare executive-level briefings and presentations
Proven ability to influence and build consensus across diverse, multi-disciplinary teams in a fast-paced environment
Familiarity with AODA, privacy, and security requirements within a public sector or highly regulated context