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We are looking for an experienced Business Analyst to support a major airline integration and platform transformation programme. The role will sit close to engineering, architecture, and delivery teams, helping bring structure, clarity, and control to a complex set of changes across airline integrations, customer-facing services, and third-party platforms. This is a hands-on BA role suited to someone who is highly organised, comfortable working through ambiguity, and strong at documenting complex technical and business change.
Job Responsibility:
Own and maintain clear, structured documentation across Confluence and related delivery tools
Capture business, technical, operational, and stakeholder requirements
Document decisions, assumptions, dependencies, risks, and impacts
Support analysis of changes across airline integrations, digital platforms, and third-party services
Work closely with architects and engineering leads to translate complex solution thinking into clear artefacts
Help manage stakeholder communications and ensure impacted teams understand upcoming changes
Track dependencies and potential breaking changes across multiple consuming platforms
Support workshops, working sessions, and follow-ups with internal teams and external stakeholders
Maintain a clear audit trail of what has changed, why decisions were made, and what teams need to do next
Help reduce delivery risk by keeping teams aligned and information accessible
Requirements:
Experience in travel, airline, loyalty, or customer-facing digital platforms
Strong experience as a Business Analyst in complex technology or transformation programmes
Excellent documentation skills, particularly using Confluence and Jira
Experience working with engineering, architecture, product, and delivery teams
Comfortable operating in ambiguous environments where requirements and solutions evolve over time
Strong stakeholder management and communication skills
Ability to understand technical concepts and translate them into clear business-facing documentation
Experience tracking dependencies, impacts, risks, and decisions across multiple workstreams
Structured, detail-oriented, and able to keep momentum in fast-moving delivery environments
Nice to have:
Experience with API/integration-heavy programmes
Experience supporting architecture or platform modernization work
Previous experience in enterprise-scale environments with multiple stakeholder groups
What we offer:
A highly competitive compensation package
Medical insurance
The chance to join an organisation with triple-digit growth that is changing the paradigm on how software products are built
The opportunity to form part of an amazing, multicultural community of tech experts