Senior Business Analyst Job at Apex Systems (Toronto)

Job Description

The Senior Business Analyst / Business Systems Analyst (Sr BA/BSA) will support existing and new IT Asset Management (ITAM) capabilities, processes, and operational initiatives within the Governance, Oversight, and Service Management function. This role partners closely with ITAM Enablement, Product, Architecture, Data, Lines of Defense, and Technology stakeholders to ensure ITAM solutions, controls, and processes align to policy, standards, regulatory expectations, and business outcomes. The successful candidate will act as a trusted advisor, translating complex business and regulatory requirements into clear functional and technical requirements while supporting execution across the ITAM lifecycle.

Job Responsibility

Elicit, analyze, and document business, functional, and non‑functional requirements for enhancements to existing and new ITAM capabilities across tools, processes, and operations
Translate ITAM governance, policy, and control requirements into clear system and process requirements consumable by Product, Engineering, and Enablement teams
Support initiatives across the full asset lifecycle, including request, acquisition, deployment, discovery, reconciliation, maintenance, and retirement
Identify, document, and assess risks, gaps, deviations, exceptions, and deficiencies related to ITAM capabilities and processes
Support remediation planning by defining requirements, acceptance criteria, and traceability back to governance and risk objectives
Ensure alignment with ITAM Policy, Technology Standards, regulatory guidance, and internal controls
Partner with Lines of Defense, Risk, and Compliance teams to support reviews, challenges, and audits
Analyze current‑state and define future‑state ITAM processes, including upstream and downstream dependencies
Identify opportunities for process efficiency, automation, and simplification
Support operational readiness by contributing to process documentation, operating procedures, and service definitions
Partner with Service Management and Operations teams to ensure requirements support stable and scalable operations
Act as a liaison between business stakeholders, ITAM Enablement, Product, Architecture, Data, and Technology teams
Facilitate workshops, working sessions, and design discussions to drive consensus and informed decision‑making
Clearly communicate impacts, dependencies, and trade‑offs to both technical and non‑technical stakeholders
Support cross‑enterprise coordination where ITAM intersects with Security, CMDB, Procurement, Finance, and Vendor Management
Support change and delivery activities including backlog grooming, prioritization, sprint readiness, and UAT
Define success metrics, KPIs, and reporting requirements to measure ITAM capability effectiveness
Assist with testing strategy, validation, and quality assurance to ensure delivered solutions meet requirements
Track dependencies, risks, and issues, escalating as appropriate

Requirements

7+ years of experience as a Senior Business Analyst or Business Systems Analyst in large, complex enterprise environments
Hands‑on experience working within IT Asset Management, Configuration Management (CMDB), Service Management, or related governance domains
Strong experience translating regulatory, risk, and policy requirements into actionable business and system requirements
Proven ability to work across multiple stakeholder groups including Technology, Architecture, Data, Risk, and Operations
Experience supporting Agile and/or hybrid delivery models
ITAM subject matter expertise across process, tools, controls, and governance
Strong analytical and problem‑solving skills with attention to detail
Ability to document complex concepts clearly (BRDs, FRDs, process flows, control mappings)
Excellent facilitation, communication, and stakeholder management skills
Experience with enterprise IT frameworks and standards (e.g., ITIL, COBIT, internal control frameworks)
Comfortable influencing decisions without direct authority

Nice to have

Experience in financial services or highly regulated environments
Familiarity with ITAM tools, CMDB platforms, discovery solutions, or data reconciliation processes
Experience supporting regulatory exams, audits, or risk assessments related to technology or asset management

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Senior Business Analyst

Job Description

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