Senior Business Analyst, Randstad

Randstad

Location:
Canada, Toronto

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The role involves promoting and governing PMO frameworks, leading service design projects end-to-end, monitoring financial and KPI performance, and fostering operational excellence within the I&IT PMO function. Applicants should possess strong communication, leadership, and technical competencies related to IT systems and project management.

Job Responsibility:

Promotes the implementation and governance of PMO frameworks, policies, processes and software/tools
leads the analysis of PMO functions, processes and tools to ensure continuous improvement
defines, documents, and monitors key performance indicators (KPIs) for the I&IT business unit
supports the development of and monitors progress of the operating plan for the Program Management Office
prepares, gathers, and maintains KPI and financial records related to project delivery
tracks I&IT-related procurement activities and supports the initiation of procurement projects
manages staff augmentation reporting processes
supports strategic communications within the team
promotes best practices and techniques for I&IT PMO
develops, analyzes, measures, and reports on I&IT PMO KPIs
assists in the readiness process of capital funding submission requests to the Investment Panel
provides leadership, coaching, and guidance to team members.

Requirements:

6+ years of experience in service design focusing on development and review of experience design projects (including user research, UX design and service design initiatives) end-to-end
ability to lead or supervise service design activities and deliverables, including stakeholder workshops, research sessions, analysis and synthesis of insights, experience design direction, service design blueprints and service design or UX prototypes
completion of a degree or diploma in Business Administration or Information Systems, or a related discipline – or a combination of education, training and experience deemed equivalent
minimum six years of demonstrated experience in Project Management, and/or Change Management roles preferably in Information Technology planning
CPA, CA or CMA
interpersonal, oral/written/presentation communications skills to document and present business needs, specifications, reports, project documents, and implementation plans.

Nice to have:

Lean certification (green/black)
experience working with design systems and standards
ability to coach other team members
Six Sigma
Project Management Professional (PMP) or PRINCE2
Agile certification (Agile Certified Professional, Certified Scrum Product Owner)
ITIL Foundations
PROSCI certification.

What we offer:

Potential for extension
hybrid – 2 days a week onsite
earn a competitive rate within the industry.

Additional Information:

Job Posted:
June 03, 2025

Expiration:
July 25, 2025

Work Type:

Hybrid work

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Senior Business Analyst