Senior Business Analyst Job at Robert Half (Newark)

Senior Business Analyst

Robert Half

Location:
United States , Newark

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a highly skilled and detail-oriented Senior Business Analyst to support the design, enhancement, and continuous improvement of our Global Portal. This role will partner closely with Product Management, IT, Operations, and Business Stakeholders to define and deliver solutions that drive exceptional digital experiences for our customers. The ideal candidate has deep experience in end-to-end process mapping, requirements gathering and documentation, and translating business needs into clear, actionable user stories and use cases. The Sr. BA will play a pivotal role across the solution lifecycle—from ideation to implementation, testing, training, and post-launch support.

Job Responsibility:

Elicit, analyze, and document business, functional, and non-functional requirements through workshops, stakeholder interviews, process analysis, and existing system reviews
Create detailed current and future state process maps, identifying gaps, inefficiencies, and opportunities for automation and optimization
Develop and maintain comprehensive use cases and process flows in collaboration with cross-functional teams
Facilitate alignment between Product Management, Development, QA, and Stakeholders to ensure clear understanding of requirements and priorities
Support User Acceptance Testing (UAT)/Operational Readiness Testing (ORT) through test case creation, execution support, and validation of requirements
Lead or support training, knowledge transfer, and documentation efforts for internal users and external customers when needed
Serve as a subject matter expert (SME) for the Global Portal, ensuring a cohesive and consistent customer experience across products and regions
Partner with change management teams to ensure business readiness and successful adoption of portal enhancements
Collaborate with Product and Program Managers to track delivery status, mitigate risks, and manage scope changes

Requirements:

7+ years of experience as a Business Analyst, preferably in a customer-facing digital or portal environment
Proven experience with end-to-end process analysis, including creation of as-is/to-be workflows
Demonstrated ability to translate high-level business objectives into detailed functional requirements
Strong experience writing use cases, user stories, acceptance criteria, and business process documentation
Hands-on involvement in UAT coordination, test plan creation, and execution
Exposure to agile software development methodologies (Scrum, Kanban)
Excellent communication, facilitation, and stakeholder management skills
Proficiency with tools such as Aha!, Jira, Confluence, Visio, Excel, or other business analysis tools
Experience working in cross-functional, geographically distributed teams

Nice to have:

Familiarity with Customer Identity & Access Management (CIAM), SSO, and authentication workflows
Experience with API-based ecosystems and system integration mapping
Background in customer experience (CX) or user experience (UX)-driven digital products
Knowledge of Change Management, Training, and Business Readiness Planning

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
January 02, 2026

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Senior Business Analyst

Robert Half

Location:United States , Newark

Category:IT - Administration

Contract Type:Not provided