Senior Business Analyst Job at NTT DATA (Singapore)

Senior Business Analyst

NTT DATA

Location:
Singapore , Singapore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Senior Business Analyst at NTT DATA plays a crucial role in bridging business needs with technology solutions. This position requires advanced expertise in business practices, project management, and stakeholder engagement. Candidates should possess strong analytical skills and experience in documentation, process mapping, and client service orientation. A Bachelor's degree in Business or Information Technology is required, along with relevant certifications. The role offers a full-time opportunity in a diverse and inclusive environment. The Senior Business Analyst is an advanced subject matter expert, responsible for working with internal and external clients to determine requirements and to define solutions to address more complex business, process and systems problems, and improvements in the organization. This role acts as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals.

Job Responsibility:

Acts as a bridge between the business problems and the technology solutions
Analyzes, transforms and ultimately resolves the business problems with the help of technology
Works with internal clients and applies best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change
Delivers business projects in line with sponsor requirements and enterprise architecture
Proactively develops and deploys enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment
Ensures the identification and documentation of operational gaps including user guides, templates, test cases and related user training
Assists with the resolution of issues pertaining to the service
Adheres to and follows the relevant development and support processes
Communicates and escalates if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues
Takes responsibility for delivery of multiple project elements with no supervision
Ensures the development of concepts and the management of these from inception through to post deployment.

Requirements:

Advanced understanding of business practices and processes
Excellent team player who displays good client service orientation with well-developed administrative and organization skills
Advanced expertise in specific systems, processes and technologies that they will be required to analyze
Meticulous attention to detail whilst working under pressure
Excellent verbal and written communication skills
Advanced process mapping technology knowledge
Ability to build rapport and engage effectively with a variety of stakeholders
Advanced knowledge of project management methodology
Excellent analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives
Excellent documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations
Extended working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio
Good understanding of systems generally used in a services organization, for example ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous
Extended understanding of and experience with ITIL (IT Infrastructure Library) and the application of ITIL tools within a service integrator
Bachelor’s degree or equivalent in Business or Information Technology or a related field
Project management certification would be advantageous
Professional in Business Analysis certification is preferred
IIBA Membership required
Relevant technology certification(s) required, such as ITIL
Advanced experience as a Business Analyst gained within a technology services environment
Advanced demonstrable experience as a system administrator or developer would be advantageous
Advanced experience in and with all operational aspects of a Services business, preferably with a Systems Integrator
Advanced demonstrable experience in the business requirement gathering, use case definition, process mapping and implementing new services and systems.

Nice to have:

Extended working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio
Good understanding of systems generally used in a services organization, for example ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous
Project management certification would be advantageous
Professional in Business Analysis certification is preferred
Advanced demonstrable experience as a system administrator or developer would be advantageous.

What we offer:

Diverse and inclusive environment
A place where you can grow, belong and thrive.

Additional Information:

Job Posted:
January 29, 2026

Employment Type:

Fulltime

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