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Under general guidance, the Senior IT Business Analyst plays a key role in connecting business needs with IT solutions within the Project Management Office (PMO). This position is responsible for analyzing, documenting, and optimizing business processes, gathering and defining requirements for IT projects, and supporting the successful execution of enterprise-wide initiatives. Working closely with Project Managers, stakeholders, and technical teams, the Senior Business Analyst ensures that projects align with business objectives, enhance operational efficiency, and drive digital transformation.
Job Responsibility:
Work on multiple projects concurrently
Work closely with business units, stakeholders, and IT teams to gather, analyze, and document business requirements for IT projects
Define and document functional and non-functional requirements, use cases, workflows, and process improvements
Conduct gap analysis to identify opportunities for system enhancements and business process optimization
Collaborate with end-users to ensure business needs are accurately translated into technical solutions
Partner with Project Managers to support project planning, execution, and delivery within scope, timeline, and budget
Facilitate requirements workshops, stakeholder meetings, and project status updates
Act as a liaison between business units, IT development teams, and vendors to ensure project alignment and smooth execution
Support the PMO in risk identification, change management, and issue resolution
Requirements:
Education equivalent to a minimum of a bachelor’s degree in business analysis, business administration, finance, or related field
A minimum of approximately five to ten (5-10) years of professional level business analysis experience related to computer systems, business, finance, human resources, marketing, or other business operations applications
Experience working in a PMO or project-driven environment, supporting enterprise-wide IT initiatives
Strong background in requirements gathering, process modeling, and system analysis
Experience with Agile, Waterfall, or hybrid project management methodologies
Highly proficient with MS Office, MS Project, MS Teams, and issue tracking software, such as Jira, MantisHub
Excellent communication and stakeholder management skills
Ability to translate technical concepts into business-friendly language
Strong collaboration and teamwork mindset
Nice to have:
Familiarity with ERP, CRM, ITSM, or enterprise applications is a plus
Current CBAP (Certified Business Analysis Professional) or Project Management Certification (PMP) is preferred
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