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Our client is Azerbaijan's leading mobile telecommunication provider, holding a 49% market share with 5.0 million customers. Together with N-iX, the customer is launching a strategic project to develop and implement a brand-new Internal Document Management System (DMS). We are looking for a high-ownership Senior BA who can act as a Proxy Product Owner, design complex document workflows from scratch, and establish best practices for the entire document lifecycle.
Job Responsibility:
Act as a partial Product Owner for the DMS stream
define the product vision, build the workstream roadmap, and take full responsibility for backlog prioritization
Design and implement end-to-end document workflows (creation, approval cycles, digital signatures, archiving, and security) based on industry best practices
Collect, analyze, and translate complex internal business needs into precise functional requirements, user stories, and acceptance criteria
Establish documentation standards and BA processes within the stream, ensuring a self-organized and efficient delivery flow
Lead conversations with business SMEs and department heads to align needs, manage expectations, and coordinate User Acceptance Testing (UAT)
Review delivery requests and defect reports, performing rigorous impact analysis to maintain system integrity and prioritize fixes
Requirements:
Proven experience with Document Management Systems or Enterprise Content Management (ECM)
Experience building business processes from the ground up, including mapping complex 'as-is' and 'to-be' workflows
Ability to think like a Product Owner—balancing business value, technical feasibility, and user experience
Should be a self-organized professional capable of driving the stream forward with minimal supervision
Ability to produce high-quality technical documentation that is testable and precise
Exceptional ability to bridge the gap between technical teams and non-technical business stakeholders
Extensive experience in Agile environments (Scrum/Kanban) and a deep understanding of the SDLC
Experience working with third-party vendors to specify and manage deliverables when necessary
Nice to have:
Knowledge of databases and API integrations is a strong plus
What we offer:
Flexible working format - remote, office-based or flexible
A competitive salary and good compensation package
Personalized career growth
Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
Active tech communities with regular knowledge sharing