CrawlJobs Logo
Randstad Logo Randstad · IT - Administration

Senior Business Analyst

Canada, Toronto · Job Posted June 01, 2026
Apply Position
Job Link Share

Job Description

We are seeking a highly analytical and technically adept Senior Business Analyst for an exciting hybrid contract opportunity based in Toronto. In this role, you will leverage your deep expertise in ServiceNow to bridge the gap between business requirements and technical execution across multiple technology domains. As a senior member of the team, you will analyze, map, and optimize core configuration management structures, ensuring that application, network, and infrastructure components align perfectly with business services. This role requires a solid grasp of ITIL processes, the software development lifecycle (SDLC), and the critical role that configuration management plays in enterprise service delivery. Location: Toronto, ON (Hybrid - 3 days/week in-office) Contract Duration: 6 months

Job Responsibility

  • Business & Service Analysis: Gather, analyze, and translate complex business needs into precise technical requirements within the ServiceNow platform
  • Configuration Management & Modeling: Define and maintain data relationships within the ServiceNow CMDB data model using Common Service Data Model (CSDM) best practices
  • Service Mapping Oversight: Collaborate on the design and implementation of ServiceNow ITSM, ITOM Discovery, and Service Mapping initiatives to ensure clear visibility into service dependencies
  • Cross-Functional Collaboration: Act as the key conduit between Business Analysts, Scrum Masters, and Engineers to discuss, refine, and troubleshoot technical specifications
  • Agile Delivery Support: Participate actively in the SDLC using ServiceNow Agile 2.0 and optimize user experiences within the ServiceNow ServicePortal
  • Architecture Alignment: Evaluate and document how applications, infrastructure (Windows, Linux), virtualization (VMware, Hyper-V), and network components work together to deliver business value
  • Process Governance: Ensure all deliverables and business analysis practices align strictly with ITIL frameworks and project delivery standards

Requirements

  • ServiceNow Expertise: 5+ years of dedicated experience working with the ServiceNow CMDB data model (CSDM)
  • ITOM & ITSM Mastery: 5+ years of proven experience with ServiceNow ITSM, ITOM Discovery, and Service Mapping
  • Core Technical Domain Knowledge: Broad understanding of business application architecture, infrastructure (Windows Server, Linux), virtualization (VMware, Hyper-V), and networking (switches, routers, firewalls, and the OSI model)
  • Framework Familiarity: Strong foundational knowledge of ITIL processes and how Configuration Management underpins successful enterprise service delivery
  • Platform Tooling: Hands-on familiarity with ServiceNow Agile 2.0 and ServiceNow ServicePortal
  • Communication & Collaboration: Exceptional ability to lead requirement workshops, translate technical jargon for business stakeholders, and actively troubleshoot alongside engineering teams

What we offer

  • High-Visibility Platform Ownership: Drive critical configuration and discovery strategies on an enterprise-scale ServiceNow deployment
  • Diverse Technical Exposure: Work across a broad spectrum of technology domains, from cloud virtualization and networking to advanced service portals
  • Strategic Hybrid Flex: Benefit from a balanced hybrid routine (3 days in-office, 2 days remote) right in the heart of Toronto
  • Collaborative Agile Environment: Engage with mature Agile 2.0 frameworks and a highly collaborative team of engineering and scrum professionals
Randstad - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Senior Business Analyst

8 matching positions

Senior Business Analyst

This role presents an exciting opportunity for a motivated individual to contrib...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
fissionlabs.com Logo
Fission Labs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6-9 years of solid experience as a Business Analyst in product, services, or consulting firms
  • Demonstrated experience in handling large-scale transformation programs (e.g., AI/ML/ERP/CRM/HRMS/Digital platforms)
  • Deep understanding of Agile and Hybrid delivery models (Scrum, SAFe, Waterfall)
  • Proficiency in tools: JIRA, Confluence, Miro/Lucidchart, MS Visio, Excel, SQL
  • Strong stakeholder management skills across CXO, business heads, and delivery teams
  • Ability to analyze data, validate business logic, and ensure systems compliance
  • Strong verbal and written communication — skilled at storytelling, documentation, and facilitation
  • Domain expertise in [customize based on your domain, e.g., BFSI, HRTech, Public Sector, Healthcare, Retail]
Job Responsibility
Job Responsibility
  • Lead end-to-end business analysis efforts for strategic and cross-functional initiatives
  • Collaborate with business leaders, product managers, engineering, and design teams to shape product and platform solutions
  • Conduct enterprise-level requirement elicitation through stakeholder workshops, interviews, and data reviews
  • Translate high-level business needs into detailed business requirements, user stories, workflows, data mappings, and acceptance criteria
  • Own and manage Business Requirements Documents (BRDs), Functional Specs, and Process Documents
  • Lead grooming sessions and maintain traceability of requirements throughout the lifecycle
  • Drive process optimization through gap analysis, as-is/to-be modeling, and digital automation initiatives
  • Interface with solution architects and data teams to validate feasibility and alignment
  • Lead UAT planning, business sign-offs, and support deployment readiness
What we offer
What we offer
  • Opportunity to work on business challenges from top global clientele with high impact
  • Vast opportunities for self-development, including online university access and sponsored certifications
  • Sponsored Tech Talks, industry events & seminars to foster innovation and learning
  • Generous benefits package including health insurance, retirement benefits, flexible work hours, and more
  • Supportive work environment with forums to explore passions beyond work
  • Fulltime
Read More
Arrow Right

Senior Business Analyst

Global-e is looking for a Senior Business Analyst to join our growing Analytics ...
Location
Location
Israel , Petah Tikva
Salary
Salary:
Not provided
global-e.com Logo
Global-e
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BSc in Industrial Engineering & Management, Economics, Statistics, or related analytical field
  • 3+ years of experience as a Business Analyst, preferably in e-commerce or a data-driven organization
  • Experienced with A/B testing and product analytics
  • Familiar with Sales and Customer success activities
  • High proficiency in SQL and large and complex data sets
  • High proficiency in Excel
  • Experience working with BI tools- preferably Qlik Sense
  • Excellent analytical, communication, and presentation skills
  • Strong and fluent English, both written and spoken
  • Fast learner with independence, problem solving and ownership mindset
Job Responsibility
Job Responsibility
  • Define, monitor, and analyze KPIs, business metrics, and customer trends to support strategic decisions
  • Model and evaluate the impact of major business and product changes
  • Conduct statistical analyses to uncover trends, correlations, and predictive insights that drive growth
  • Support product and growth initiatives through A/B testing, feature evaluation, and optimization
  • Collaborate with cross-functional teams (sales, product, UX) to translate business objectives into actionable analyses
  • Deliver insights and recommendations to senior leadership and key customers, using clear visualizations and presentations
  • Monitor and assess the effectiveness of implemented changes and provide feedback on outcomes
Read More
Arrow Right

Senior Business Analyst

We’re seeking a savvy Senior Business Analyst to bridge finance and customer exp...
Location
Location
Poland , Krakow
Salary
Salary:
12500.00 - 15700.00 PLN / Month
mytennislessons.com Logo
MyTennisLessons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience as a Business Analyst or Analytics Lead, with a strong track record in financial analysis and reporting
  • Proven expertise designing scorecards, KPIs, and predictive models for Customer Experience or similarly cross-functional teams
  • Hands-on proficiency with Power BI and Metabase (data transformation, DAX/SQL, visualization best practices)
  • Solid experience with Snowflake (data ingestion, modeling, performance tuning)
  • Comfortable extracting and analyzing data from Salesforce (Sales Cloud/Service Cloud)
  • Advanced SQL skills and familiarity with Python or R for ad-hoc and predictive analysis
  • Exceptional communication skills: able to tailor insights for both technical and non-technical audiences
  • Availability to work in a hybrid work model, hours 12:00-20:00.
Job Responsibility
Job Responsibility
  • Lead design and implementation of CX scorecards and financial KPIs, aligning metrics with budgetary goals and customer outcomes
  • Develop and deploy predictive models (anomaly detection, churn prediction, CLV forecasting, rolling-forecast budgeting, next-best-action) to anticipate risks and opportunities and guide CX investments
  • Partner with Finance and CX stakeholders to define measurement frameworks, target-setting approaches, and reporting cadences
  • Build and maintain interactive dashboards in Power BI and Metabase, ensuring data accuracy, usability, and timely delivery
  • Leverage Salesforce data to connect customer-journey metrics with revenue and cost drivers
  • Conduct variance analysis, forecasting, and “what-if” budgeting to inform CX program investments
  • Create and validate predictive models that tie back to financial and CX scorecards
What we offer
What we offer
  • Fully paid private healthcare in LuxMed
  • Access to the Worksmile platform with a monthly top-up
  • Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
  • New, modern, bright and comfortable office space in the city centre
  • A lot of free parking spots around the office
  • Access to the company’s library
  • Great working atmosphere
  • Chill out room with a PlayStation, table tennis, and mini gym
  • Free snacks and beverages in a kitchen
  • Company parties and social activities
  • Fulltime
Read More
Arrow Right

Senior Business Analyst

Location
Location
Pakistan , Karachi
Salary
Salary:
Not provided
qordata.com Logo
qordata
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience as a Business Analyst in a product-driven or SaaS-based environment
  • Strong analytical skills with a background in finance, expense reporting, or related domains (preferred)
  • Exposure to AI-driven solutions or understanding of AI and emerging technologies will be a strong plus
  • Excellent communication, problem-solving, and stakeholder management abilities
  • Ability to work in a fast-paced, cross-functional environment with multiple priorities
Job Responsibility
Job Responsibility
  • Collaborate with the Product Lead and stakeholders to translate business needs into detailed functional and technical requirements
  • Analyze business processes to identify improvement and automation opportunities
  • Prepare user stories, process flows, and acceptance criteria to guide product development
  • Partner with engineering teams to ensure clarity of requirements and alignment throughout the delivery process
  • Support Implementations, UAT, release validation, and post-implementation reviews for new product features or configurations
  • Gather feedback from internal and client stakeholders to prioritize enhancements aligned with product strategy
  • Maintain clear documentation of product functionality, workflows, and configuration guidelines
  • Fulltime
Read More
Arrow Right

Senior Business Analyst

This Senior Business Analyst is a high impact, individual contributor that will ...
Location
Location
United States , South Plainfield
Salary
Salary:
Not provided
relianceglobal.com Logo
Reliance Global Services
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong domain knowledge of asset management, in particular public equities, fixed income, direct indexing, and separate account management
  • Proactive and confident in their work – taking initiative, leading cross functional partners/stakeholders, and identifying and resolving issues independently
Job Responsibility
Job Responsibility
  • Work independently with the business and technology teams on building tech solutions from inception through implementation to support significant business transformation
  • Initiate business and functional design, chart user journeys and personas, and identify key capabilities and milestones
Read More
Arrow Right

Senior Business Analyst

We are looking for a Senior Business Analyst to work in capital markets domain. ...
Location
Location
Salary
Salary:
Not provided
gotiger.com Logo
TIGER
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong fundamental knowledge in investment banking, capital markets, FX
  • Excellent communication and documenting skills
  • Clear understanding of SDLC process
  • Consider long-term commitment to working in the company
  • Comfortable with keeping deadlines
  • Comfortable with working under time pressure
  • To be in your element at functional analysis, specification creation, people skills
  • More than one year of experience as Senior Business Analyst
  • Experience in User Interaction, Requirement Elicitation/Gathering and functional specs preparation
  • Exposure to Agile methodology with requirements capturing using use cases and feature driven methods
Job Responsibility
Job Responsibility
  • Should have knowledge in investment banking, capital markets, FX
What we offer
What we offer
  • Fixed salary (Competitive Base)
  • Annual bonuses
Read More
Arrow Right

Senior Business Analyst

We are hiring a Senior Analyst to partner closely with our Healthcare Product te...
Location
Location
United States , Boston
Salary
Salary:
120000.00 - 155000.00 USD / Year
whoop.com Logo
Whoop
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of experience in a deeply strategic/analytical role, including partnership with clinical, product, data science, or engineering teams
  • Able to take broad questions, wrangle appropriate data, quickly isolate and model key insights, visualize results and communicate actionable recommendations
  • Strong storytelling skills – able to create compelling and concise presentations that convey actionable solutions to complex, ambiguous problems
  • Demonstrated success in influencing senior stakeholders and leadership on strategic direction based on analytical recommendations
  • Experience working with data engineering and development teams on complex datasets
  • Advanced skills in SQL and general understanding of ELT (dbt) and data warehousing (Snowflake) structures, as well as data visualization (eg. Amplitude, Sigma, Hex). Python is a plus
  • Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions
Job Responsibility
Job Responsibility
  • Collaborate closely with Product, Digital & Connected Health, Software, UX, Data Science, Marketing, and Strategic Finance teams to break down and prioritize the product strategy and roadmap
  • Develop a deep understanding of WHOOP's database and tools to effectively drive data-driven proposals to internal stakeholders on necessary changes
  • Help build and refine health-specific KPIs, including engagement with relevant features, adoption of recommended behaviors, and member-reported value
  • Uncover insights about key member segments — including those managing hormonal health, cardiometabolic health, or looking for more personalized wellness support
  • Create repeatable tools and processes for analytics across new health features and algorithms— from data pipelines to dashboards and weekly health performance reviews
  • Collaborate with a high-performance team in a fast-paced environment, providing thought leadership to identify the most impactful ways to drive decisions and improve retention
What we offer
What we offer
  • equity package
  • Fulltime
Read More
Arrow Right

Senior Business Analyst

This role entails knowledge holding about the event-driven architecture (EDA) pl...
Location
Location
Turkey , Istanbul
Salary
Salary:
Not provided
zoolatech.com Logo
Zoolatech
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of general experience in IT and/or E-commerce, Retail-tech, Logistics
  • 3+ years as a System/Business analyst
  • Fluent English and excellent communication skills
  • Strong requirements elicitation skills across multiple stakeholder types
  • Business flow diagram drawing
  • Business event schema modeling
  • Preparing dev tasks, technical design documents, and field mappings
  • Solid understanding of XML/JSON, APIs, Kafka fundamentals, and databases
  • Knowledge of SQL and data structures
  • Confident user of Jira, Confluence, Lucid, Miro, Azure DevOps, and similar tools
Job Responsibility
Job Responsibility
  • Collaborate with multiple teams to clarify business and technical requirements
  • Provide guidance on the integration platform and relevant engineering standards
  • Facilitate business flow analysis and ensure accurate translation of data exchanges into business events
  • Contribute to building and optimizing internal and cross-team processes
  • Work with the engineering team to define optimal technical solutions
  • Create and maintain Jira tasks for development teams
  • Review Avro schema pull requests from both technical and business perspectives
  • Support the full development cycle, from pre-analysis and design through UAT and release coordination
  • Prepare detailed IDDs, field mappings, and documentation
  • Identify corner cases early and help automate them to reduce manual testing
What we offer
What we offer
  • Paid Vacation
  • Hybrid Work (home/office)
  • Sick Days
  • Sport/Insurance Compensation
  • Holidays Day Off
  • English Classes
  • Training Compensation
  • Transportation compensation
Read More
Arrow Right