Senior Business Analyst

• Stakeholder Collaboration: Collaborate extensively with senior stakeholders across various business units to gather requirements, define project scope, and ensure alignment with strategic objectives
• KYC: Lead and support the KYC processes and systems across Citi, ensuring compliance with regulatory requirements and enhancing operational efficiency
• Fenergo Expertise: Leverage hands-on experience with Fenergo to optimize client lifecycle management processes, particularly in relation to onboarding and KYC
• Onboarding Process Enhancement: Analyze and improve client onboarding experiences and processes, identifying opportunities for automation and streamlining
• Data Migration & Analysis: Plan, execute, and oversee complex data migration initiatives, ensuring data integrity and successful transfer
• Database Management: Work with various database technologies, including SQL and Mongo, to understand data structures, query data, and support system integration
• Generative AI Integration: Explore and identify opportunities for integrating Gen AI solutions to enhance business processes, improve decision-making, and create innovative products
• Requirements Management: Elicit, analyze, document, and manage detailed business requirements, translating them into functional and technical specifications for development teams
• Solution Design & Testing: Participate in the design of IT solutions, provide input on technical feasibility, and support testing efforts to ensure solutions meet business needs
• Project Support: Provide ongoing support throughout the project lifecycle, from initiation to implementation and post-launch review
• Risk Management: Identify and communicate risks and impacts and propose risk mitigation options, considering business implications of the application of technology to the current business environment

• 5-8 years of relevant experience
• Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
• Proven interpersonal, data analysis, diplomatic, management and prioritization skills
• Consistently demonstrate clear and concise written and verbal communication
• Proven experience in IT Business Analysis, preferably within the financial services industry
• Demonstrable experience with migration work involving complex IT systems
• Strong collaboration skills with the ability to effectively engage and influence senior stakeholders
• In-depth knowledge and hands-on experience with Fenergo
• Extensive experience with Know Your Customer (KYC) processes and regulatory requirements
• Experience in significantly enhancing KYC frameworks
• Familiarity with Generative AI concepts and its potential applications in financial services
• Solid experience with client onboarding processes and systems
• Proficiency in database concepts and practical experience with SQL
• Experience with NoSQL databases, specifically Mongo
• Strong background in data migration and data analysis
• Excellent analytical, problem-solving, and communication skills
• Bachelor's degree/University degree or equivalent experience in Computer Science, Information Technology, Business Administration, or a related field
• Relevant certifications (e.g., CBAP, Agile) are a plus

Relevant certifications (e.g., CBAP, Agile)

• Well-being support
• Growth opportunities
• Work-life balance support