Senior Business Analyst, Randstad

Senior Business Analyst

Randstad

Location:
Switzerland, Geneva

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

120000.00 - 150000.00 CHF / Year

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Job Description:

We are seeking an experienced Senior Business Analyst specializing in ServiceNow to optimize IT Service Management (ITSM) and Customer Service Management (CSM) modules. The role involves gathering business requirements, designing solutions, leading workshops, and implementing technical enhancements in alignment with organizational goals.

Job Responsibility:

Collaborate with stakeholders across departments to gather and document requirements for ServiceNow enhancements
Design, propose, and implement solutions that align with business needs and ServiceNow best practices
Lead workshops and meetings to refine requirements, improve processes, and gain stakeholder consensus
Partner with IT, development teams, and other stakeholders to deploy effective ServiceNow solutions
Validate configurations and customizations through rigorous testing to ensure system reliability
Serve as a subject matter expert on ServiceNow, offering guidance on optimization opportunities and industry best practices
Review existing ITSM and CSM backlogs and propose improvements to current and future processes.

Requirements:

Minimum 5 years as a Business Analyst with a focus on ServiceNow (ITSM/CSM modules mandatory)
ServiceNow certifications such as CIS, CAD, or CSA preferred
Strong analytical abilities to translate business requirements into technical solutions
Excellent verbal and written communication skills
Fluency in English (French is an advantage)
Familiarity with ITIL practices and frameworks
Proven ability to lead workshops, manage competing priorities, and solve problems innovatively
Experience working in fast-paced, collaborative environments.

Nice to have:

UX design skills
French language skills.

Additional Information:

Job Posted:
April 12, 2025

Expiration:
June 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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