Senior Business Analyst

• Ensure the Objectives of the Project are Satisfied
• Lead Exploratory Interviews, Discovery Sessions, and Workshops
• Contribute to the Development of a New Intake Process
• Engage client at All Levels
• Ensure Transparency and Communications
• Coordinate Conference Room Demonstrations
• Contribute to the development of a roadmap
• Draft a final report of the project
• Lead the Agile Development Process

• Bachelor’s or Master’s degree in business administration, finance, or a related field
• Minimum ten (10) years of experience in a business analyst role for either state, local, or corporate clients
• Proven expertise delivering CCWIS solutions, including but not limited to, intake processes, call center operations processes, and case actioning
• Working experience on design, configuration, and delivery of at least (2) COTS CCWIS systems, including systems by RedMane Technology
• An understanding of how to advance a strategy and devise tactics to achieve incremental goals
• Skilled at conducting workshops, interviews, and discovery sessions
• Can map workflows, analyze business outcomes, and devise improvements that minimize labor and cost, while improving outcomes using technological tools envisioned in the POC
• Successful collaboration with technical team members
• A successful history of using Agile methods to manage complex developments
• Strong written and verbal communication skills
• A history of quantifying the value of business outcomes based on measured data
• Experience identifying key stakeholders, at all levels, and winning their support
• Prior success in understanding high-level requirements and converting requirements into day-to-day action
• Skill in managing budgets, scope, project risk, and delivering results
• Can create clear documentation

Knowledge of developmental projects related to algorithm design, implementation, and testing is a plus