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Senior Business Analyst

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Randstad

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Location:
Canada , North York

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking a Senior Business Analyst to join a high-performing team focused on modernizing service delivery through Agile frameworks and AI-driven solutions. This role requires a professional who can bridge the gap between complex business needs and technical execution. You will lead the charge in user research, backlog management, and incident triaging, ensuring that systems—including large-scale COTS applications like Cúram—remain aligned with strategic goals and user-centric design principles.

Job Responsibility:

  • Agile Product Ownership Support: Define and manage user stories, lead backlog refinement, and facilitate sprint planning and reviews to ensure technical solutions reflect true business value
  • User Experience (UX) Research: Conduct deep-dive user research, develop detailed personas, and create comprehensive customer journey maps to identify pain points and optimize system usability
  • Systems Analysis & Design: Perform feasibility studies and system analysis for web-based technologies, providing functional specifications and prototypes for stakeholder consultation
  • Incident & Issue Management: Collaborate closely with technical teams to triage software issues and manage incident resolution, ensuring minimal disruption to service delivery
  • AI Optimization: Implement and optimize AI-driven solutions to enhance operational efficiency and provide data-backed insights for decision-making
  • Stakeholder Leadership: Facilitate workshops with cross-functional teams to gather requirements and build consensus on system enhancements
  • Technical Documentation: Prepare high-quality system documentation, user manuals, training plans, and business cases for diverse audiences

Requirements:

  • Extensive experience writing and refining user stories and managing product backlogs within a fast-paced Agile environment
  • Strong understanding of system design for web-based technologies and specific experience with Cúram or similar enterprise COTS platforms
  • Proven ability to conduct user research and translate findings into actionable personas and journey maps
  • 10+ years of experience in systems analysis, requirements definition, and troubleshooting complex technical issues
  • Hands-on experience implementing or managing AI-driven tools to improve business processes
  • Background in Business Analysis, Computer Science, or a related field
  • familiarity with SDLC and ITIL-based incident management
What we offer:
  • Innovation Leadership: Drive the adoption of AI technologies within a large-scale enterprise environment
  • User-Centric Impact: Directly influence the quality of service delivery by advocating for the end-user through journey mapping and research
  • Technical Breadth: Gain exposure to complex system integrations and enterprise-grade COTS tools
  • Collaboration: Work in a high-visibility, onsite environment that fosters direct interaction with architects, developers, and business leaders

Additional Information:

Job Posted:
February 28, 2026

Expiration:
April 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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