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We’re looking for a collaborative and adaptable Business Analyst to join our team and play a key role in supporting both business-as-usual delivery and a major transformation programme. This is an exciting opportunity to work across an evolving technology and business landscape, helping to shape how we modernise systems and improve customer outcomes. You’ll work closely with product owners, engineers, and business stakeholders to understand current processes, support ongoing change, and contribute to the successful delivery of a multi-year transformation programme. This includes helping to replace legacy systems in a modular, iterative way while ensuring continuity and quality across the existing estate.
Job Responsibility
Eliciting, analysing and documenting business requirements and user stories to support change delivery
Facilitating workshops and stakeholder sessions to gather insights and define requirements
Supporting the creation and prioritisation of product backlogs alongside Product Owners and Lead BAs
Mapping business processes, system interactions and data flows to inform delivery decisions
Collaborating with engineering, QA and design teams to translate requirements into deliverable solutions
Producing clear and consistent documentation to support both BAU and transformation activity
Supporting the delivery of modular system changes as part of a wider transformation programme
Driving stakeholder engagement and alignment across multiple teams and business areas
Requirements
Experience working as a Business Analyst or Systems Analyst across complex environments
Experience working in agile environments, including tools such as Jira and Confluence
Strong capability in writing user stories, epics and acceptance criteria
Excellent stakeholder management and communication skills across a range of audiences
Experience working with development and technical teams
Strong analytical thinking with the ability to understand processes, systems and data
Comfortable working in a fast-paced environment with ambiguity and evolving priorities
Collaborative, curious approach and openness to new ways of working
What we offer
Opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
Generous pension contribution
Life assurance
Healthcare Plan (permanent employees only)
At least 25 days holiday, plus public holidays, 26 days after 2 years’ service, plus option to buy and sell holiday
Competitive family leave
Electric car scheme (permanent employees only)
Discounts for our own products and at a range of high street stores and online