Senior Business Analyst Job at Next Level Solutions ltd. (Springfield)

Job Description

Join NLS as a Senior Business Analyst! Lead our Implementation team, mentor BAs, and shape the future of insurance tech with your 8+ years of P&C expertise and Agile skills. As a Senior Business Analyst you will play a critical role as a subject matter expert and primary bridge between client operations and technology delivery, leading end-to-end business analysis on complex, high-impact P&C insurance projects. This role owns the complete requirements lifecycle—from discovery and elicitation through backlog design, sprint demonstrations, and UAT—independently manages the BA workstream for a single client engagement, and mentors’ junior analysts with an optional formal supervisory role overseeing direct reports. The ideal candidate is a proactive problem-solver who thrives in a dynamic, consultative environment and can translate business needs into actionable insights.

Job Responsibility

Acts as a strategic partner to stakeholders by clarifying needs, managing expectations, and ensuring solutions align with business goals, while leveraging tools and technology, including AI, to improve team efficiency and decision-making
Independently gather, analyze, and document highly complex business, functional, and non-functional requirements
maintain requirements traceability matrices linking business objectives through requirements to test cases
Design Epics, Features, and User Stories in ADO or JIRA
define measurable acceptance criteria using Gherkin (Given-When-Then) methodology
Maintain and manage requirements repository—requirement-level change control including impact analysis, handoff facilitation with Dev, UX and QA, and stakeholder communication
Conduct deep-dive analysis to identify opportunities for process improvement, automation, and efficiency
Design and implement dashboards for strategic decision-making using tools like: SQL, Power BI, and Tableau
develop advanced analytics models to forecast demand, capacity, or customer behavior
Collaborate with technology teams to design and implement solutions that enhance business operations
Lead sprint demonstrations, perform impact analysis, and translate validated requirements into a structured implementation backlog aligned with delivery timelines
Plan and coordinate UAT—writing UAT plans, coordinating client testers, and tracking coverage against acceptance criteria
Proactively identify risks, gaps, and misalignments in scope, assumptions, or solution design, and lead resolution efforts to minimize rework and ensure successful delivery outcomes
Lead BA deliverable planning including user story mapping and backlog refinement
provide and refine effort estimates grounded in complexity and historical data
Mentor and peer-review junior analysts (BA I–III) on business analysis principles, critical thinking, and Agile practices
guide workload reprioritization and foster a culture of innovation collaboration, and continuous learning
Optionally supervise direct reports including performance evaluations and career development feedback
participate in recruitment activities

Requirements

Advanced proficiency in business analysis tools (e.g., ADO, JIRA, Confluence, FigJam, Visio, and Lucidchart)
Demonstrated experience in process modeling, workflow automation, and requirement documentation
Expertise in Excel, SQL, Tableau, Power BI, or similar platforms
Strong knowledge of Agile, Scrum, and Waterfall methodologies
Deep knowledge of the P&C insurance lifecycle including policy, billing, and claims (Duck Creek experience strongly preferred)
Familiarity with machine learning, AI, or predictive analytics
Demonstrated ability to mentor and peer-review junior analysts with actionable feedback
Strategic problem-solving skills with a data-driven mindset
Excellent communication skills
Sound decision-making in ambiguous situations
Strong planning and coordination
Collaborative and results-oriented
Maintains confidentiality and high ethical standards
Bachelor's degree in Business, Insurance, Information Systems, Finance, or a related field
7+ years of business analysis experience, ideally within P&C insurance (policy, billing, and/or claims)
Experience independently leading the BA workstream for a client implementation
Certifications such as CBAP, CCBA, PMI-PBA, SAFe POPM, CSPO, or equivalent
AINS or comparable P&C designation a plus
This position is full-time and primarily works Monday through Friday 8AM-5PM Local Time, the ability to work outside of primary hours is required as needed
This position can be remote or in one of our offices in Springfield, MO
Puerto Rico
or Honduras
Ability to travel as needed

What we offer

Competitive compensation package
Annual bonus opportunities
Comprehensive health, dental, and vision benefits
Flexible work arrangements
Professional development and continuing education opportunities
Career advancement pathways
Paid time off and company holidays
Retirement savings programs
Wellness initiatives and employee support programs
Company-sponsored events and team-building activities
Remote work opportunities

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Senior Business Analyst

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