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FinXL Logo FinXL · IT - Software Development

Senior Business Analyst

Australia, Sydney · Job Posted June 10, 2026
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Job Description

About FinXL IT FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors. FinXL is seeking a Senior Business Analyst to join our consulting team and be deployed with a leading telecommunications client on a key transformation engagement. Work with next-generation, enterprise-level AI tools engineered to automate administrative BA tasks.

Job Responsibility

  • Lead scoping, elicitation, and end-to-end documentation of high-quality business and data requirements
  • Translate complex regulatory and legal compliance obligations into actionable process and system requirements
  • Manage the requirements lifecycle using JIRA and Confluence, maintaining traceability from obligations to user stories
  • Document detailed current-state and future-state complaints handling workflows and end-to-end process maps
  • Facilitate co-design workshops with Engineering, Operations, and Product teams across parallel workstreams
  • Proactively manage dependencies and delivery velocity within the Contact Centres division to meet regulatory timelines
  • Support pre-assurance, audit, and User Acceptance Testing (UAT) activities to validate process and system compliance

Requirements

  • Proven track record as a Business Analyst delivering complex technical and operational transformations
  • Strong ability to translate strict regulatory, legal, or compliance obligations into functional specifications
  • Deep experience in process modelling, business process re-engineering, and current/future-state swim lane mapping
  • Practical experience working with CRM, workflow management, or contact centre digital channel platforms
  • Highly proficient with Agile/Waterfall tools, specifically JIRA, Confluence, and IT ASSIST systems
  • Exceptional stakeholder management skills, with the ability to bridge gaps between Legal, Engineering, and Operations
  • Previous experience within a compliance or regulatory program in the telecommunications sector is preferred
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