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Senior Business Analyst

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NTT DATA

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Location:
India , Chennai

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

The Senior Business Analyst will play a pivotal role in transforming business operations through data‑driven insights, process optimization, and AI‑enabled automation. This position is ideal for someone who combines deep BPO domain expertise with a strong understanding of emerging automation technologies, including AI, ML, and intelligent workflow orchestration.

Job Responsibility:

  • Lead end‑to‑end analysis of business processes across BPO functions such as customer service, finance & accounting, HR operations, and back‑office workflows
  • Identify gaps, inefficiencies, and opportunities for optimization using Lean, Six Sigma, and industry best practices
  • Translate business needs into clear functional and technical requirements for cross‑functional teams
  • Develop business cases, ROI models, and feasibility assessments for transformation initiatives
  • Partner with automation teams to design and implement AI‑powered solutions such as intelligent document processing, conversational AI, predictive analytics, and workflow automation
  • Evaluate and recommend automation tools (RPA, low‑code platforms, AI/ML frameworks) based on business needs
  • Support the creation of automation roadmaps and digital transformation strategies
  • Collaborate with data science and engineering teams to ensure successful deployment and scaling of AI solutions
  • Act as a strategic advisor to business leaders, presenting insights, solution options, and transformation recommendations
  • Facilitate workshops, requirement‑gathering sessions, and cross‑functional discussions
  • Manage expectations, timelines, and deliverables across multiple stakeholders and project teams
  • Create BRDs, FRDs, user stories, process maps, SOPs, and test cases
  • Ensure compliance with organizational standards, data governance, and regulatory requirements
  • Support UAT planning, execution, and sign‑off

Requirements:

  • 12+ years of experience as a Business Analyst, preferably in BPO, shared services, or global operations
  • Strong understanding of BPO processes, SLAs, KPIs, and operational metrics
  • Hands‑on experience with automation technologies (RPA, AI/ML, NLP, IDP, chatbots)
  • Proficiency in tools such as Visio, Jira, Confluence, Power BI, and process‑mapping platforms
  • Excellent analytical, problem‑solving, and communication skills
  • Ability to work with cross‑functional teams in fast‑paced, transformation‑driven environments

Nice to have:

  • Certifications: Lean Six Sigma, CBAP, CCBA, PMP, or equivalent
  • Experience working with automation platforms like UiPath, Automation Anywhere, Power Automate, or similar
  • Exposure to cloud platforms (Azure, AWS, GCP) and data analytics tools
  • Experience in designing or supporting AI‑driven solutions in operational environments

Additional Information:

Job Posted:
March 01, 2026

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