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The Senior Business Analyst partners closely with business and technical stakeholders to uncover the true needs of the organization and translate them into clear, actionable, and testable requirements. This role ensures solutions are designed with the end user in mind while meeting enterprise, quality, and regulatory expectations.
Job Responsibility:
Identify true business needs using a consulting mindset, distinguishing between need and want
Gather, analyze, and refine business and functional requirements through stakeholder interviews, workshops, and documentation reviews
Produce clear, complete, and unambiguous requirements documentation, including functional requirements, user stories, process flows, and acceptance criteria
Own and maintain requirements traceability matrices (RTMs) to ensure all requirements are fully tested
Partner with QA, Technology Quality Management, and delivery teams to validate requirements, acceptance criteria, and test scenarios
Support the definition of User Acceptance Test (UAT) criteria and scenarios and participate in UAT preparation, dry runs, and execution as needed
Facilitate and co-chair workshops, interviews, and working sessions with cross-functional SMEs and stakeholders
Drive collaborative agreement, prioritization, and decision-making across business and technology teams
Communicate effectively with senior stakeholders, sponsors, and functional leaders to align on scope and outcomes
Act as the primary translator between business stakeholders and engineering teams, ensuring shared understanding of requirements and solution intent
Serve as the voice of the customer within Scrum or delivery teams when a business SME is not embedded
Assist in identifying technical capabilities and solution approaches that align with desired business outcomes
Partner with UX and Human Factors Engineering (HFE) specialists to ensure requirements support intuitive, user-centered solution design
Apply Business Analysis best practices to continuously improve processes, standards, templates, and ways of working
Identify opportunities to streamline workflows and improve efficiency while maintaining quality and compliance
Contribute to the maturity of Business Analysis practices across initiatives and programs
Requirements:
Strong consulting skills, including root cause analysis and the ability to distinguish between true needs and stated wants
Excellent verbal and written communication skills, with the ability to translate complex discussions into structured documentation
Proven ability to negotiate, influence, and build consensus with senior stakeholders
Strong requirements documentation and analytical skills
Ability to learn new domains quickly and share knowledge effectively across teams
Ability to work effectively in fast-paced, cross-functional, and globally distributed environments
Comfortable balancing multiple initiatives and priorities simultaneously
Experience with generative AI is preferential, including
requirements drafting and refinement, process analysis and optimisation, workshop acceleration, test case support and backlog grooming assistance
Strong understanding of clinical trials and variations across Phases I–IV
Solid grounding in Business Analysis best practices and consulting behaviors
Familiarity with Computer System Validation (CSV), SDLC methodologies, and 21 CFR Part 11 concepts
Experience working within regulated environments such as pharmaceutical, biotech, or CRO organizations
Experience supporting project delivery within established Project Lifecycle (PLC) frameworks
Bachelor’s degree in life sciences, computer science, or relevant discipline required
MSc/MBA/advanced degree preferred
Nice to have:
Experience with generative AI is preferential, including requirements drafting and refinement, process analysis and optimisation, workshop acceleration, test case support and backlog grooming assistance