Senior Business Analyst Job at NTT DATA (Noida)

Senior Business Analyst

NTT DATA

Location:
India , Noida

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Senior Business Analyst role at NTT DATA involves engaging with business users to understand their needs and translating them into actionable strategies. The position requires expertise in business analysis, cost-benefit analysis, and business process modeling. Candidates should have a strong background in stakeholder engagement and digital strategy development. This role offers the opportunity to work in a dynamic environment focused on innovation and customer experience.

Job Responsibility:

Engage with business users, understand problem statement and agree scope of engagement
Interview product owners to understand as-is business processes and then develop customer-driven to-be processes
Support the Business by documenting process models and identify opportunities for improvement
Ability to map customer experience using tools like personas, customer journeys etc.
Gather and analyse statistical data from the business areas for supporting business case for change
Research and analyse best in class industry processes to support digitization & simplification of customer journeys
Support the Business in planning and designing digital strategies encouraging customer retention and customer loyalty
Bring in industry experience and thought leadership to advise on trends, future operating models and best in class journeys
Develop a deep understanding of the business context and marketplace that our business stakeholders are operating in
Employ process modelling techniques to capture requirements
Work hand-in-hand with the Product Owner and Development teams in order to deliver process improvements
Work with multiple product owners to write & develop clear, non-implementation specific epics, user stories and acceptance criteria
Support and contribute to the metrics driven culture within our function

Requirements:

Good understanding of the FS Advisory role having worked in similar capacity earlier in engagements
Lead advisory engagement constructing business model, cost benefit analysis and business process modelling
Engage business users to capture and document business process models using industry standard frameworks and tools
Translate business requirements into actionable change for fast delivery of technology
Ensure rigour in the process by challenging and validating the business needs to improve the quality of the deliverables
Engage with business users, understand problem statement and agree scope of engagement
Interview product owners to understand as-is business processes and then develop customer-driven to-be processes
Support the Business by documenting process models and identify opportunities for improvement
Ability to map customer experience using tools like personas, customer journeys etc.
Gather and analyse statistical data from the business areas for supporting business case for change
Research and analyse best in class industry processes to support digitization & simplification of customer journeys
Support the Business in planning and designing digital strategies encouraging customer retention and customer loyalty
Bring in industry experience and thought leadership to advise on trends, future operating models and best in class journeys
Develop a deep understanding of the business context and marketplace that our business stakeholders are operating in
Employ process modelling techniques to capture requirements
Work hand-in-hand with the Product Owner and Development teams in order to deliver process improvements
Work with multiple product owners to write & develop clear, non-implementation specific epics, user stories and acceptance criteria
Support and contribute to the metrics driven culture within our function

Additional Information:

Job Posted:
February 14, 2026

Work Type:

Hybrid work

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