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This is an opportunity to join a Banking client within a large-scale Hardship Transformation Program. You will lead critical workstreams to expedite the delivery of technology and process enablers required to meet aggressive regulatory deadlines. This role is focused on the remediation agenda, specifically targeting Hardship program experience including complex process uplifts and transformational change across people, systems, and policy.
Job Responsibility:
Process Engineering: Lead the development of detailed process models, data models, and business rules to support the Hardship transformation
Requirement Delivery: Elicit and refine requirements into Epics, Features, and User Stories with clear acceptance criteria
Liaison & Facilitation: Act as the primary link between business stakeholders and Technology teams, facilitating workshops to drive discovery and development
Impact Assessment: Produce business impact assessments and support operational readiness activities to ensure smooth implementation
Backlog Management: Work with the Product Owner to prioritise and estimate the feature backlog based on data-driven decision making
Testing Support: Drive delivery outcomes through participation in User Acceptance Testing (UAT) and implementation planning
Requirements:
5+ years of Business Analysis experience covering all phases of the delivery lifecycle
Proven Hardship program experience, with a focus on program uplifts and transformations within complex environments
Strong process experience, including the development of process models, workflows, and target operating models (TOM)
Extensive background in Agile delivery and familiarity with Human-Centered Design (HCD) techniques
In-depth understanding of financial products, processes, and systems
Experience delivering change into large-scale Operations teams (specifically collections or hardship environments is highly regarded)
Tertiary qualified in Business or Finance
Agile certifications are preferred
AML subject matter experience is considered advantageous