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The Senior Business Analyst, Smartsheet, supports the organization in advancing project, portfolio, and resource management capabilities through the effective design and use of Smartsheet solutions. Embedded within the Enterprise PMO, this role partners with stakeholders across the organization to design, build, implement, and sustain Smartsheet-based platforms. The Senior Business Analyst also drives decision-support insights through data visibility and reporting and will enable process automation and continuous improvement across project and portfolio management practices.
Job Responsibility:
Independently lead complex initiatives with broad scope and minimal oversight
Independently gather and document requirements, translate them into designs aligned to established standards, and propose design improvements for review and approval
Lead project steps and contribute to analysis, design, testing, deployment, and cross-functional issue resolution
Lead and execute end-to-end functional testing and UAT cycles, ensure testing completeness and quality, contribute to SOP user documentation, and lead post–go-live stabilization efforts
Serve as an advanced support resource by troubleshooting complex issues, performing root cause analysis, and recommending durable corrective actions
Communicate clearly with internal stakeholders, leaders, and external vendors, translating technical concepts for non-technical audiences
Lead change management initiatives including development and ownership of SOPs and advanced training materials
Help develop roadmap for supported system(s) and processes
Continuously learn and apply new related skills and capabilities
Maintain regular and reliable attendance
Act with an inclusion mindset and model these behaviors for the organization
Requirements:
Bachelor’s Degree in a field related to essential duties
or Associates Degree and 2 years of relevant experience
or High School Diploma or General Education Degree (GED) and 4 years of relevant experience
5 years of experience as a business analyst designing and supporting processes in related systems
Experience leading system enhancement or implementation projects
Proficient in Microsoft Office
Applicants must be currently authorized to work in country where work will be performed on a full or part-time basis
Demonstrated ability to perform the Essential Duties of the position with or without accommodation
Nice to have:
4+ years of Smartsheet Experience including with design, testing and deploying Control Center solutions
4+ years of progressive, broad-based project management experience to include tracking and reporting responsibilities for a large project portfolio
Experience with Smartsheet premium apps such as Data Shuttle, Dynamic View, and Resource Management
Experience with integration or connecting Smartsheet to other tools and systems
Smartsheet Core Product Certification or Product Certified User
Experience with AI tools
What we offer:
Paid time off (including days for vacation, holidays, volunteering, and personal time)
Paid leave for parents and caregivers
A retirement savings plan
Wellness support
Health benefits including medical, prescription drug, dental, and vision coverage