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Senior Business Analyst - Services Payments Operations Transformation

https://www.citi.com/ Logo

Citi

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Location:
Poland , Warsaw

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

165020.00 - 280980.00 PLN / Year
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Job Description:

Senior Business Analyst within Payments OPS Transformation & Operational Readiness plays key role in the product development, operational processes transformation, enhancements to existing infrastructure, regulatory compliance and client experience, including strong focus on the operational efficiencies, Manual touch points elimination, STP increase and risks reduction. This role would suit a self-starting individual, who is keen to work both independently and as a team player, having the ability to be completely adaptable to changing business requirements and deliverables. The role will require the individual to work as a member of a global team of Analysts, based in Poland, & India, cooperating with the various stakeholder groups, including, but not limited to Services Operations, Product, Reconciliation Unit, Client Service, Traders, Technology & Developers.

Job Responsibility:

  • Operations Process Analysis: Collaborate with Services Operations teams to identify and integrate relevant data sources into analysis platforms to gain comprehensive insights into operational performance
  • Operational Cost Reduction: Identify opportunities to reduce operational costs through process optimization, technology adoption, and resource management
  • Operational Requirements Definition: Provide input on operational requirements to development teams to ensure new features are designed with operational efficiency and supportability in mind
  • Quantification and Reporting: Develop and maintain metrics to quantify operational savings and report on progress to stakeholders
  • Test Case Validation: Review existing test cases developed by QA/development teams to ensure comprehensive coverage of operational scenarios
  • PVT Scenario Definition: In cooperation with affected operational areas, define comprehensive Performance Validation Testing scenarios to simulate real-world operational loads and conditions
  • Execution Oversight: Provide oversight and guidance during the execution of PVT performed by respective OPS teams, ensuring adherence to defined scenarios and proper data collection
  • Launch Readiness: Develop and implement operational launch plans for new functionalities, including training materials, support documentation, monitoring dashboards, and incident response procedures
  • Post-Launch Support: Provide ongoing operational support and performance monitoring post-commercialization, gathering feedback and driving continuous improvement

Requirements:

  • Experience in any or all of Cross border payment processing and repairs
  • SWIFT standards
  • ISO 20022 XML messages
  • ACH payment processing
  • clearing and settlement schema
  • Nostro reconciliation and payment processing involving automated FX, AML, Sanctions screening
  • payment regulations including PSD2, EU FTR & Travel Rule is preferable
  • Experience using Jira and working knowledge of Scrum / Kanban methodologies is preferable
  • Attention to Detail: High attention to detail and accuracy in all tasks, especially in documentation and data handling
  • Analytical & Problem-Solving: Problem-solving and analytical capabilities
  • Stakeholder management: Handle routine internal partner requests and escalate non-routine queries
  • Adaptability: Adaptability and resilience to thrive in a dynamic, fast-paced environment where priorities can frequently shift
  • Technical proficiency: Intermediate Excel skills (lookups, pivots) and working knowledge of PowerPoint and AI Tools
  • Language: Fluent in written and verbal English
What we offer:
  • Private Medical Care Program
  • Life Insurance Program
  • Pension Plan contribution (PPE Program)
  • Employee Assistance Program
  • Paid Parental Leave Program (maternity and paternity leave)
  • Sport Card
  • Holidays Allowance
  • Sport and team recreation activities
  • Special offers and discounts for employees
  • Access to an array of learning and development resources
  • A discretional annual performance related bonus

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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