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At KOHO, the Payment Operations team owns the 'operating system' for money movement. We don’t just keep the lights on; we design the engine that powers every transaction. We are a high-ambiguity, high-ownership team that bridges the gap between technical engineering and business strategy. As a Senior Business Analyst, you will blend the problem-solving toolkit of a Strategy Consultant with the technical depth of a Payments expert. You will report to the Senior Manager of Payments Strategy & Operations and act as a key architect for our scalability—designing complex fund flows, automating manual reconciliation, and driving cross-functional projects from ideation to delivery. You won’t just report on what happened; you will build the models and workflows that determine what happens next.
Job Responsibility:
Solve ambiguous, multi-system problems in payments stack
Drive step-changes in operational performance by automating manual workflows
Design the future of KOHO payments for new product launches
Make big decisions with data by building dashboards and writing SQL
Own end-to-end delivery of large, cross-functional projects
Requirements:
3+ years of experience in fast-paced, data-driven, high-performance environments
At least 1 year of hands-on payments experience
Comfortable digging into API documentation, reading system logs, and looking at architecture diagrams
Proficient with Excel and SQL
Ability to translate between developers and business stakeholders
Data-driven problem solver
Ambitious & high-ownership mindset
Thrives in ambiguity
Process architect with obsession for efficiency
Excellent communicator able to synthesize complex technical topics for non-technical stakeholders
What we offer:
Competitive compensation & equity
Fantastic, Deeply Engaged Team
Generous vacation + Wellness days + Flex Days + holiday closure
Remote-first environment + coworking support + yearly all hands retreat
Access to coaching & growth programs
Parental top-up & leave policies
Comprehensive health benefits
Power-up budgets for books, home office setup, phone & internet, AI tools, and professional development