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We are seeking a dedicated Senior Business Analyst to join a high-performing team focused on delivering quality training outcomes for volunteers. This contract role offers the opportunity to drive innovation and continuous improvement in a compliance-focused environment.
Job Responsibility
Perform high-level business analysis to ensure technical deliverables meet user acceptance criteria and fit-for-purpose solutions
Undertake investigative work to document business processes and ICT requirements, recommending improvements to information systems
Develop comprehensive functional requirements covering system functionality, usability, security, performance, and data conversion
Utilise modeling techniques to design end-to-end service mappings and document procedures aligned with industry best practices
Contribute to the specification and design of system reports while conducting quality reviews of project and production deliverables
Requirements
Proven expertise in Learner Management System (LMS) optimisation and managing user access and support
Strong stakeholder engagement skills with the ability to identify end-user requirements and provide guidance during system trials
Demonstrated experience in system testing and conducting quality assurance activities against design deliverables
Analytical and problem-solving skills for troubleshooting, LMS data analysis, and trend reporting
Experience within an RTO environment or highly transferable skills in data and register management
Tertiary in Information Systems/Information Technology or relevant
Bachelor Degree
5 years experience
What we offer
Access to a Udemy license for ongoing learning and continuous professional development
Access to exclusive discounts across various platforms