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Woolworths Supermarkets Logo Woolworths Supermarkets · IT - Administration

Senior Business Analyst - Fulfillment

Australia, Surry Hills · Job Posted January 16, 2026
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Job Description

As the Senior Business Analyst, Fulfillment, you will analyse business needs, market trends, and user insights to contribute to the product strategy and roadmap. Collaborating closely with Product Strategy & Delivery Managers/Product Managers and cross-functional teams, you will define and document business requirements to maximise business value and ensure alignment with strategic goals. Your focus will be on the business "why" and "what," partnering with Technical Business Analysts who will concentrate on the technical "how."

Job Responsibility

  • Analyse business needs, market trends, and user insights to contribute to the product strategy and roadmap
  • Collaborate closely with Product Strategy & Delivery Managers/Product Managers and cross-functional teams to define and document business requirements
  • Partner with stakeholders to understand business objectives, challenges, and opportunities through workshops, interviews, and other effective techniques
  • Support the Product Manager in market research and competitive analysis
  • Assist in gathering and analysing user feedback to identify needs and pain points, contributing to user personas and journey maps from a business perspective
  • Translate business needs and user insights into clear, concise, and actionable business requirements
  • Assist the Product Manager in developing and refining the product strategy and roadmap
  • Analyse data and metrics to identify trends and insights for strategic decisions
  • Work closely with Product Managers, Technical Business Analysts, UX/UI designers, and other team members
  • Support product performance monitoring and analysis against key business metrics
  • Assist in identifying opportunities for product enhancements and iterations based on business analysis

Requirements

  • Proven experience as a Business Analyst, ideally within a product-focused environment
  • Strong analytical and problem-solving abilities to interpret business needs and translate them into requirements
  • Excellent communication, facilitation, and interpersonal skills
  • Experience in eliciting and documenting business requirements using various techniques
  • Understanding business analysis methodologies and best practices
  • Ability to collaborate effectively with cross-functional teams
  • Strong attention to detail and effective organisation and prioritisation skills
  • Business acumen and an understanding of how products contribute to business goals
  • Proficiency with tools like JIRA, Confluence, MIRO, and Google Suite

Nice to have

  • Experience in an agile development environment
  • Familiarity with product management principles
  • Experience supporting strategic planning and analysis

What we offer

  • Team discounts across our range of Woolworths Group brands and a robust rewards program that celebrates and incentivises purpose-driven work
  • A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network
  • A progressive and flexible ‘work from anywhere' policy that gives you the opportunity to harmonise work, life and your wellbeing
  • A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app
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