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FinXL IT is seeking a Senior Business Analyst to join our consulting team and be deployed with a leading Telecommunications client on a key transformation engagement. This role sits within the Customer Identity and Access Management (CIAM) team, focusing on delivering secure, seamless, and accurate identity experiences across all customer segments.
Job Responsibility:
Map complex business requirements for the development and implementation of CIAM programs
Bridge the gap between broad program goals and specialist projects in identity verification
Translate industry regulations and internal policies into actionable project requirements
Develop reporting to monitor controls within end-to-end customer identity processes
Outline necessary controls and build monitoring to identify policy exceptions and gaps
Document requirements to support the unification of authentication across all channels
Partner with senior stakeholders to provide data-driven insights that drive process improvement
Requirements:
Extensive experience as a Senior Business Analyst within large-scale enterprise environments
Deep understanding of Customer Identity and Access Management (CIAM) or Identity security
Familiar with and experience in Credit Risk Management as a Credit Analyst or related position, ideally with a Telco, Bank or Financial Institution
Proven ability to translate regulatory requirements and risk policies into technical specs
Strong technical curiosity and expertise in data-led process design and reporting
Experience in fraud prevention, identity theft mitigation, or customer authentication
Exceptional stakeholder management skills with exposure to Senior Management and Risk
Ability to work across cross-functional teams including Engineering, Sales, and Finance
What we offer:
Hybrid working arrangement to get your best work done! (2-3 days in the office)
Lead high-profile Customer Identity & Access Management (CIAM) programs
Drive data-led process improvements across identity and fraud prevention
Influence senior leadership across Finance, Risk, and Digital divisions