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Senior Business Analyst & Consultant - Conversational AI

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SESTEK

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Location:
Turkey , İstanbul & Ankara

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a “Senior Business Analyst & Consultant” for our growing Professional Services Team. If you can speak English fluently and passionate about analyzing business needs, we believe that this position is just for you!

Job Responsibility:

  • Learning the details of Sestek solutions (Conversational AI)
  • Developing strong relationships with customers’ business and development teams
  • Analyzing business needs and designing the best solution within Sestek products
  • Providing consultancy service and training to customers using Sestek products
  • Maintaining relationships with customers to increase customer commitment
  • Assisting with high-severity requests or issue escalations, as needed
  • Reporting on product-based demands of customers and providing insights about new features or improvements

Requirements:

  • University degree in science or engineering (not determinant for this position)
  • Excellent verbal and written communication skills in Turkish and English
  • Minimum 4 years of work experience, including at least 3 years in business analysis or product/project consultancy (AI, IT or call center technologies)
  • Good knowledge of MS Office, basic data analysis, and diagramming tools (Visio, Draw.io)
  • General knowledge of customer interaction technologies (telephony, contact center, mobile, webchat, etc.)
  • Eager to learn and adaptable to technology changes

Nice to have:

  • SQL and API experience is a plus
  • Experience in speech technologies or Conversational AI is a plus
  • Knowledge/experience with Large Language Models (LLMs) or Agentic AI is a plus
  • Effective presentation skills are a plus
  • Driver’s license (class B) is a plus
What we offer:
  • Private health insurance, meal card, transportation allowance
  • Monthly budget for external activities with your colleagues
  • Incentive for graduate and postgraduate studies
  • Training opportunities for technical and personal development as well as support for certificate programs related to the field of profession
  • Birthday celebrations, parties and happy hours, "Welcome to Spring/Fall" events
  • Breakfast and healthy snacks at office all day long

Additional Information:

Job Posted:
January 02, 2026

Work Type:
Hybrid work
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