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We are looking for a “Senior Business Analyst & Consultant” for our growing Professional Services Team. If you can speak English fluently and passionate about analyzing business needs, we believe that this position is just for you!
Job Responsibility:
Learning the details of Sestek solutions (Conversational AI)
Developing strong relationships with customers’ business and development teams
Analyzing business needs and designing the best solution within Sestek products
Providing consultancy service and training to customers using Sestek products
Maintaining relationships with customers to increase customer commitment
Assisting with high-severity requests or issue escalations, as needed
Reporting on product-based demands of customers and providing insights about new features or improvements
Requirements:
University degree in science or engineering (not determinant for this position)
Excellent verbal and written communication skills in Turkish and English
Minimum 4 years of work experience, including at least 3 years in business analysis or product/project consultancy (AI, IT or call center technologies)
Good knowledge of MS Office, basic data analysis, and diagramming tools (Visio, Draw.io)
General knowledge of customer interaction technologies (telephony, contact center, mobile, webchat, etc.)
Eager to learn and adaptable to technology changes
Nice to have:
SQL and API experience is a plus
Experience in speech technologies or Conversational AI is a plus
Knowledge/experience with Large Language Models (LLMs) or Agentic AI is a plus
Effective presentation skills are a plus
Driver’s license (class B) is a plus
What we offer:
Private health insurance, meal card, transportation allowance
Monthly budget for external activities with your colleagues
Incentive for graduate and postgraduate studies
Training opportunities for technical and personal development as well as support for certificate programs related to the field of profession
Birthday celebrations, parties and happy hours, "Welcome to Spring/Fall" events
Breakfast and healthy snacks at office all day long
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