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Senior Business Analyst - Banking

Ireland, Dublin · Job Posted April 27, 2026
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Job Description

The Senior Business Analyst will be integral to the Financial Services Advisory Practice, focusing on digital transformation and strategic change projects. Candidates should have over 10 years of experience in retail financial services, particularly in change management and regulatory projects. Responsibilities include engaging with business users, documenting processes, and supporting the development of customer-driven strategies. Strong skills in business analysis, stakeholder management, and process modeling are essential. The role requires proficiency in Agile and Waterfall methodologies, with a focus on continuous improvement and metrics-driven culture.

Job Responsibility

  • Engage with business users, understand problem statement, and agree scope of engagement
  • Interview product owners to understand as-is business processes and then develop customer-driven to-be processes
  • Support the Business by documenting process models and identify opportunities for improvement
  • Ability to map customer experience using tools like personas, customer journeys etc.
  • Gather and analyse statistical data from the business areas for supporting business case for change
  • Research and analyse best in class industry processes to support digitization & simplification of customer journeys
  • Support the Business in planning and designing digital strategies encouraging customer retention and customer loyalty
  • Bring in industry experience and thought leadership to advise on trends, future operating models and best in class journeys
  • Develop a deep understanding of the business context and marketplace that our business stakeholders are operating in
  • Employ process modelling techniques to capture requirements. Work hand-in-hand with the Product Owner and Development teams in order to deliver process improvements
  • Work with multiple product owners to write & develop clear, non-implementation specific epics, user stories and acceptance criteria
  • Support and contribute to the metrics driven culture within our function

Requirements

  • A strong background in retail financial services advisory (preferably 10+ years of change management / regulatory projects experience) and a proven ability to quickly understand the business strategy and objectives
  • Design thinking, ability to manage multiple stakeholder expectations, communicate in a clear non-ambiguous manner, conduct requirements workshops, drive decision making
  • Experience of working in an FS advisory role, in a similar organization is a massive plus
  • Experience in documenting business case, business process modelling, requirement elicitation through workshops
  • Manage projects from inception through design to delivery
  • An IT background with a solid grounding in technology
  • Experience of working in both Agile & waterfall SDLCs
  • Communication, group dynamics, collaboration and continuous improvement are core – being best practice driven

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