Senior Business Analyst- Enterprise Tech Analytics Job at Capital One (McLean)

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...

Location

United States

Salary:

111220.00 - 133422.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
Experience integrating data across multiple systems and working with APIs
Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)

Job Responsibility

Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Senior Product Analyst

Heidi is building an AI Care Partner that works alongside clinicians. The Senior...

Location

Australia , Melbourne

Salary:

Not provided

Heidi

Expiration Date

Until further notice

Requirements

3–5 years of experience in product analytics, data analytics, or business analytics, ideally within a fast-paced or high-growth tech or SaaS environment
Strong ability to partner with product and engineering teams to shape decisions through insight and experimentation
Proven experience analysing end-to-end user journeys, especially in enterprise or B2B product contexts (activation, engagement, retention, and success metrics)
Experience with event tracking and product analytics platforms (e.g., Mixpanel, Amplitude, Statsig)
Intermediate technical skills in SQL and familiarity with BI tools like Tableau, Looker, or Omni
Hands-on experience designing and interpreting A/B tests and experiments
Excellent communication and storytelling skills, able to translate data into insight that drives action
Curiosity, humility, and a bias for impact over perfection

Job Responsibility

Partner with product managers and cross-functional teams to define key metrics, set success criteria, and identify growth opportunities
Conduct deep-dive analyses on user behaviour, enterprise feature adoption, and workflow performance to uncover insights that guide product strategy
Translate complex data into clear, actionable recommendations for product and business stakeholders
Design and evaluate experiments and A/B tests to measure the impact of product changes and validate new ideas
Build and maintain dashboards and reporting frameworks that help teams monitor progress and make faster, smarter decisions
Work closely with the Head of Product (Enterprise) to inform roadmap prioritisation, ensuring decisions are grounded in data and aligned with user needs and enterprise goals
Champion analytical best practices, supporting the product team to become more data fluent and self-sufficient

What we offer

Flexible hybrid working environment, with 3 days in the office
Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc
A generous personal development budget of $500 per annum
Learn from some of the best engineers and creatives, joining a diverse team
Become an owner, with shares (equity) in the company, if Heidi wins, we all win
The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career

Fulltime

Senior Analyst, Business & Tech Risk Integration

The Senior Analyst, Business & Tech Risk Integration will play a key role in bri...

Location

United States , Overland Park; Frisco

Salary:

87300.00 - 157400.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor’s degree in IT Risk Management, Information Systems, Business or a related field plus 4 years of related work experience OR a combination of education and experience deemed equivalent
4-7 years - IT risk management, IT compliance, enterprise risk, audit, or similar roles
Working knowledge of risk and control frameworks (SOX, NIST, ISO 27001, COSO, COBIT)
Familiarity with automation, AI governance concepts, cloud-based risk considerations, and Agile scrum methodology
Strong analytical, documentation, and problem-solving skills
Effective communicator with the ability to partner across business and technical teams
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Conduct proactive risk assessments across business and IT initiatives, including cloud migrations, system implementation, automation rollouts, process transformation, and AI use cases
Design and evaluate end-to-end business systems architecture and processes to identify and manage SOX, operational, and other compliance domain risks
Assess and analyze current processes, controls, and systems to identify optimization opportunities and manage the implementation of corrective actions for compliance deficiencies
Support the development of risk scenarios and impact/likelihood models to assess level of risk and anticipate potential control failures
Assist in modernizing the control environment by helping transition from manual controls to automated and embedded processes
Design and build technology and business controls to mitigate risks leveraging GRC systems and standards such as SOX, NIST, COBIT and accounting/audit standards
Collaborate with IT, Compliance, and Business partners to ensure controls are scalable, efficient, and aligned to enterprise risk appetite
Support implementation of continuous monitoring techniques using GRC platforms or data-driven reporting
Manage the end-to-end risk program for IT projects to identify risk and control requirements, and operationalize these changes, including training for control owners
Assess the impact of business and IT changes on the control environment, recommending practical mitigation steps

What we offer

Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits

Fulltime

Senior sales hunter

The Senior Sales Hunter will spearhead new business development in the Hi-Tech a...

Location

United States , Plano

Salary:

170600.00 - 283000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
MBA preferred
10+ years of B2B sales leadership experience, including ~5-10 years focused on F&A outsourcing, BPS/digital finance/analytics, or AI-enabled services targeting large enterprise professional-services or hi-tech organisations
Proven track record of hunting new business (not just account farming) and closing multi-million-dollar deals in the U.S./North America
Deep understanding of Finance & Accounting processes (record-to-report, procure-to-pay, order-to-cash, financial close, FP&A) and how technology (RPA, AI/Generative AI, analytics) is disrupting them
~5 years of experience selling into or working in organisations offering outsourcing/BPS/shared-services
~10 years of experience in consultative solution selling, articulate service/solution propositions, negotiating contracts
ability to engage and influence senior stakeholders at C-level
Excellent communication, presentation and interpersonal skills
rapid credibility with senior finance executives

Job Responsibility

Drive end-to-end new-business acquisition within the Hi-Tech & Professional Services segment, targeting software, cloud, and consulting firms adopting service-as-software models to transform their operating and revenue structures
Lead the full sales cycle: build and maintain a robust pipeline, engage at senior-executive level (CFO, VP Finance/Operations, Head Digital/Analytics, Procurement), develop and present a compelling value proposition, negotiate and close complex multi-millions service contracts
Sell advanced BPAS/BPS solutions and next-gen AI/Analytics/Automation offerings (robotic process automation, Generative AI, near-real-time reporting, CFO cockpit dashboards) into professional services/hi-tech clients
Develop solution-led value propositions leveraging deep domain knowledge of F&A (record-to-report, procure-to-pay, order-to-cash, financial close, FP&A), professional services business models (billing, project-based revenue, subscription models) and hi-tech operating-model transformation
Design and execute account-opening strategies across North America: target list creation, outbound prospecting (cold-calling/LinkedIn outreach), coordinate internal marketing/lead-generation, craft proposals and RFP responses, manage competitive positioning
Partner with internal teams (delivery, solution architecture, marketing, operations) to shape winning proposals and ensure smooth transition from sale to delivery
Manage sales pipeline, maintain CRM system (e.g., Salesforce), produce monthly/quarterly forecast and sales reports
input to leadership on target alignment and business-process-services goals
Stay abreast of market trends in hi-tech/professional services, offshoring/BPS models, AI-in-finance disruption and competitive landscape, and use this insight to inform service-offering design
Travel domestically (and occasionally internationally) to meet prospects, attend industry events, engage with senior decision-makers, analysts and advisors

What we offer

medical, dental, and vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits
incentive compensation based on individual and/or company performance
commission/bonus tied to new-business quotas

Fulltime

Senior Manager, Product Manager, Retail Bank Migration Lead

As a Product Manager focusing on Bank Modernization you will be reimagining our ...

Location

United States , Wilmington; McLean; Philadelphia; New York

Salary:

175500.00 - 240300.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

At least 5 years of experience working in Product Management
Currently has, or is in the process of obtaining a Bachelor's or Master's Degree in a quantitative field or an MBA with a quantitative concentration
Passionate about building impactful products
Looking to leverage AI
Able to concisely describe problems and lead teams to solve them
Understand the needs of data scientists, machine learning engineers and/or business decision analysts
Experience building or working with enterprise platforms with wide-ranging capabilities
A continuous learner
Experienced working in an Agile environment
Excellent oral and written communication skills

Job Responsibility

Define and deliver the product strategy for migrating end consumers to the new Core Banking Platform
Design and support validation techniques to ensure a smooth migration from legacy to modern platform
Work closely with business and tech partner teams to define requirements and measures of success
Prioritize the product backlog to maximize business and customer outcomes
Incorporate design thinking and analytics to inform product and customer journey design
Maintain an analyzed backlog of work, refining the near term deliverables/epics with Tech
Support technology teams with escalation and resolution of impediments
Deploy go-to-market strategies to ensure customers can navigate onboarding tools and steps
Serve as the connection between customers, partners, Capital One’s mission, and your team

What we offer

Performance based incentive compensation (cash bonus(es) and/or long term incentives)
Comprehensive, competitive, and inclusive set of health, financial and other benefits

Fulltime

Senior Solutions Architect - Logistics and Global Trade Management

The primary role of the Lead Solution Architect is to assess and design the solu...

Location

Australia , Sydney

Salary:

Not provided

ResMed

Expiration Date

Until further notice

Requirements

Minimum 3 years working in a custom development environment
Minimum 5 years working as a solution architect / technical architect
Working understanding of Agile methodologies and ways of working
Experience in working with customers and product owners
Experience in solution enhancement and analysis
Experience with React / NodeJS
Experience with .net
Experience with AWS and Databases
Excellent stakeholder engagement and communication skills
Proven experience in solution architecture within logistics or supply chain domains

Job Responsibility

Assess and design the solution as part of the Discovery program in an Agile technology team
Work closely with the Business analysts and Product Owners as well as platform teams and external consultants
Oversee all the Functional streams related to Logistics and Global Trade management
Architecture Design: Develop end-to-end solution architectures for logistics systems, ensuring integration with enterprise platforms and compliance with standards
Capability Enablement: Leverage advanced capabilities such as: Data Integration & Analytics: Enable real-time visibility and predictive insights across supply chain operations. Automation & Workflow Optimisation: Implement automation frameworks to streamline logistics processes. Cloud & API Strategy: Design cloud-native solutions and API-driven integrations for scalability and interoperability
Stakeholder Engagement: Collaborate with business leaders, product teams, and technical stakeholders to translate requirements into architectural blueprints
Governance & Compliance: Ensure adherence to security, privacy, and regulatory requirements within logistics operations
Innovation Leadership: Drive adoption of emerging technologies (AI/ML, IoT) to optimise logistics performance
Be Proactive Self-starter, solution-oriented who can manage own tasks & time
Be customer-centric, data-driven, quality-focused, collaborative & have a positive attitude

Fulltime

Risk Reporting 2nd Line of Defense Senior Analyst

Citi’s Risk Management organization oversees risk-taking activities and assesses...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years of experience in risk data analytics and reporting
Strong knowledge of credit risk / Market Risk / Liquidity concepts and basic accounting
Proficiency in Tableau, Power BI or other BI visualization tools
Advanced knowledge of EXCEL/VBA, MS Access and PowerPoint
Strong analytical and problem-solving skills, and attention to details
Ability to quickly analyze granular details, summarize top-level trends, identify key drivers of trends and adeptly present findings
Excellent written and verbal communication skills, and proven presentation skills
Ability to relay information to senior management in a succinct, insightful way, and negotiate internally with a broad range of stakeholders
Good team player and excellent work ethics
Bachelor / Master’s degree in Finance, engineering, computer science or other analytically intensive discipline will be an advantage

Job Responsibility

Design time-sensitive analytics, visualizations, complex and high visibility reports across Credit Risk that provide critical data to Risk and Business management for portfolio monitoring and strategic decision-making
Preparation of Regulatory submissions on timely and accurate basis while ensuring the submissions are in line with Regulatory guidelines
Assisting Country Risk managers with adhoc Regulatory questions
Hands-on and end to end implementation of interactive business insights data visualization artifacts such as dashboards, scorecards and reports using Tableau Desktop as a strategic reporting tool, from inception to production deployment
Analysis, prep, transformation, and automation of the underlying data flows using Tableau Prep Builder which covers enterprise risk data sets across multiple source systems
Contribute to the design of data models, data flows, reporting processes etc. as part of migration to strategic tech tools and implement performance improvements to realize efficiencies for timeliness of existing and new data visualization artifacts
Lead projects and actively support forums related to policy-driven, remediation-driven, and regulatory initiatives incluing automation in collaboration with other Risk Reporting teams and cross-functional groups
Propose recommendations to business partners, establish project plans and track/communicate progress
Identify and drive opportunities to improve process efficiencies, technological automation and functionalities within data and reporting infrastructure
Business analysis support for solutions and platforms delivering risk data and risk reporting programs

What we offer

Access to telehealth options, health advocates, confidential counseling and more
Expanded Paid Parental Leave Policy
Programs and services to manage financial well-being and help plan for the future
Access to an array of learning and development resources
Variety of programs that help employees balance their work and life, including generous paid time off packages
Resources and tools to volunteer in the communities

Fulltime

Risk Reporting 2nd Line of Defense Lead Analyst

The primary focus of the Risk Data Analytics Reporting and Technology team is to...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

8+ years of experience in risk data analytics and reporting
Strong knowledge of credit risk / Market Risk / Liquidity concepts and basic accounting
Proficiency in Tableau, Power BI or other BI visualization tools
Advanced knowledge of EXCEL/VBA, MS Access and PowerPoint
Strong analytical and problem-solving skills, and attention to details. Ability to quickly analyze granular details, summarize top-level trends, identify key drivers of trends and adeptly present findings.
Excellent written and verbal communication skills, and proven presentation skills. Ability to relay information to senior management in a succinct, insightful way, and negotiate internally with a broad range of stakeholders.
Good team player and excellent work ethics
Bachelor / Master’s degree in Finance, engineering, computer science or other analytically intensive discipline will be an advantage.

Job Responsibility

Design time-sensitive analytics, visualizations, complex and high visibility reports across Credit Risk that provide critical data to Risk and Business management for portfolio monitoring and strategic decision-making.
Preparation of Regulatory submissions on timely and accurate basis while ensuring the submissions are in line with Regulatory guidelines. Assisting Country Risk managers with adhoc Regulatory questions.
Hands-on and end to end implementation of interactive business insights data visualization artifacts such as dashboards, scorecards and reports using Tableau Desktop as a strategic reporting tool, from inception to production deployment
Analysis, prep, transformation, and automation of the underlying data flows using Tableau Prep Builder which covers enterprise risk data sets across multiple source systems
Contribute to the design of data models, data flows, reporting processes etc. as part of migration to strategic tech tools and implement performance improvements to realize efficiencies for timeliness of existing and new data visualization artifacts
Engage with Risk, Finance, Technology & business teams to provide in-depth analysis on the key Risk metrics and present the same during Senior Management Committee reviews. (Portfolio Review / ALCO etc.).
Lead projects and actively support forums related to policy-driven, remediation-driven, and regulatory initiatives incluing automation in collaboration with other Risk Reporting teams and cross-functional groups. Propose recommendations to business partners, establish project plans and track/communicate progress.
Identify and drive opportunities to improve process efficiencies, technological automation and functionalities within data and reporting infrastructure.
Business analysis support for solutions and platforms delivering risk data and risk reporting programs
Work closely with risk and portfolio managers, Finance and Technology teams to acquire data for various reports and presentations and to ensure data quality, completeness, and consistency.

What we offer

Extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.
Programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more.
Expanded Paid Parental Leave Policy
Access to an array of learning and development resources
Variety of programs that help employees balance their work and life, including generous paid time off packages
Resources and tools to volunteer in the communities

Fulltime

Senior Business Analyst- Enterprise Tech Analytics

Capital One

Location:
United States , McLean ▼
Richmond

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 05, 2026

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