CrawlJobs Logo

Senior Business Analyst – Order Creation, Global Customer Service

Malaysia, Kuala Lumpur · Job Posted February 20, 2026
Apply Position
Job Link Share

Job Description

The Business Analyst, Order Creation within Global Customer Service plays a critical role in aligning order management processes and systems. This role bridges strategic business needs with functional and technical design across order management tools, analytics, and system optimization. You will partner closely with Global Process Owners (GPOs), Customer Service Managers, Program Stakeholders and IT to ensure scalability, adoption, and business impact whilst contributing to the development of a Global Core Model, supporting the shift from local to global standardization.

Job Responsibility

  • Line management of a team of order management business analysts
  • Analyse the order management related processes to identify process design and tool improvement opportunities
  • Translate business needs into structured problem statements and formalize user stories with clear acceptance criteria
  • Perform gap analysis between existing systems (Oracle EBS, Oracle Fusion, ROS) and business requirements
  • Contribute to the creation of 'To-Be' processes in collaboration with GPOs and POs
  • Support user acceptance testing (UAT), prepare scripts and validation checklists
  • Track business feedback, test execution logs, and assist in go-live readiness activities
  • Support continuous improvement and quick wins for order management
  • Support the change management required within the order management processes as we move to a global core model
  • Collaborate and support on documentation as required

Requirements

  • 5+ years in business analysis, customer service, or order management
  • Strong experience with order management and ERP transformation
  • Familiarity with lean tools
  • Excellent analytical and communication skills, with the ability to manage cross-functional stakeholders
  • Knowledge of Jira, Asana, Celonis or similar tools
  • Ability to thrive in a fast-paced, matrix global environment

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Senior Business Analyst – Order Creation, Global Customer Service

8 matching positions

Senior Billing AR Analyst

We’re looking for a Senior Billing & Collections Analyst to own day-to-day billi...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
fivetran.com Logo
Fivetran
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years’ hands-on experience in billing, accounts receivable, cash application and collections (shared services or corporate finance experience preferred)
  • Practical experience with ERP/billing systems (NetSuite, SAP, Oracle or similar)
  • Strong spreadsheet skills (Google Sheets / Excel — pivot tables, reconciliations)
  • Experience performing bank reconciliations and AR sub-ledger reconciliations
  • Comfortable authoring and executing UAT test scripts for finance systems and tracking system defects
  • Excellent stakeholder management and customer service skills
  • strong attention to detail and a controls mindset
  • Strong written and verbal communication skills and the ability to work across global teams
Job Responsibility
Job Responsibility
  • Execute billing cycles and ensure timely, accurate invoice creation, distribution and correction in the ERP
  • Manage billing adjustments, credit/debit memos, chargebacks and maintain billing logs and audit trails
  • Apply customer payments (electronic, wire, checks, cards), reconcile payments to invoices and bank statements, and maintain high cash application accuracy
  • Own periodic AR sub-ledger reconciliations and support month-end and quarter-end close tasks
  • Support collections activity: aging analysis, dunning, customer follow-up, payment arrangements and escalation of delinquent accounts
  • Investigate and manage customer billing disputes
  • coordinate cross-functional resolution with Sales, Deal Desk, Order Management and Revenue Accounting
  • Develop and maintain AR reporting and KPIs (DSO, aging buckets, unapplied cash, dispute backlog) and deliver regular updates to stakeholders
  • Lead and participate in UAT for NetSuite and SFDC changes, payment gateway integrations, and billing/process enhancements
  • author UAT scripts and document defects
What we offer
What we offer
  • 100% employer-paid medical insurance
  • Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
  • RSU stock grants
  • Professional development and training opportunities
  • Company virtual happy hours, free food, and fun team-building activities
  • Monthly cell phone stipend
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents
  • Fulltime
Read More
Arrow Right

Senior Billing AR Analyst

We’re looking for a Senior Billing & Collections Analyst to own day-to-day billi...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
fivetran.com Logo
Fivetran
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years’ hands-on experience in billing, accounts receivable, cash application and collections (shared services or corporate finance experience preferred)
  • Practical experience with ERP/billing systems (NetSuite, SAP, Oracle or similar)
  • Strong spreadsheet skills (Google Sheets / Excel — pivot tables, reconciliations)
  • Experience performing bank reconciliations and AR sub-ledger reconciliations
  • Comfortable authoring and executing UAT test scripts for finance systems and tracking system defects
  • Excellent stakeholder management and customer service skills
  • strong attention to detail and a controls mindset
  • Strong written and verbal communication skills and the ability to work across global teams
Job Responsibility
Job Responsibility
  • Execute billing cycles and ensure timely, accurate invoice creation, distribution and correction in the ERP
  • Manage billing adjustments, credit/debit memos, chargebacks and maintain billing logs and audit trails
  • Apply customer payments (electronic, wire, checks, cards), reconcile payments to invoices and bank statements, and maintain high cash application accuracy
  • Own periodic AR sub-ledger reconciliations and support month-end and quarter-end close tasks
  • Support collections activity: aging analysis, dunning, customer follow-up, payment arrangements and escalation of delinquent accounts
  • Investigate and manage customer billing disputes
  • coordinate cross-functional resolution with Sales, Deal Desk, Order Management and Revenue Accounting
  • Develop and maintain AR reporting and KPIs (DSO, aging buckets, unapplied cash, dispute backlog) and deliver regular updates to stakeholders
  • Lead and participate in UAT for NetSuite and SFDC changes, payment gateway integrations, and billing/process enhancements
  • author UAT scripts and document defects
What we offer
What we offer
  • 100% employer-paid medical insurance
  • Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
  • RSU stock grants
  • Professional development and training opportunities
  • Company virtual happy hours, free food, and fun team-building activities
  • Monthly cell phone stipend
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents
  • Fulltime
Read More
Arrow Right

Product Manager - Platform

A leading HR and payroll technology provider is looking for a Platform Product M...
Location
Location
United Kingdom , Manchester
Salary
Salary:
80000.00 GBP / Year
rmgdigital.io Logo
rmg digital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience as a Product Manager within a B2B SaaS environment
  • Experience working on platform products, integrations, or product ecosystems
  • Strong understanding of APIs, microservices, and cloud-based architecture
  • Exposure to AI or automation technologies within software products
  • Solid technical understanding of SaaS platforms and system integrations
  • Experience collaborating with engineering and data teams
  • Ability to translate technical capabilities into clear product features and customer value
Job Responsibility
Job Responsibility
  • Own and define the platform roadmap, ensuring alignment with wider product strategy
  • Build and evolve the integration architecture connecting multiple SaaS products
  • Develop and manage the organisation’s API strategy and platform infrastructure
  • Identify and deliver opportunities to implement AI and automation capabilities across the platform
  • Collaborate closely with engineering, data, and platform teams to deliver scalable solutions
  • Ensure the platform supports reliability, scalability, and high performance
  • Enhance the end-to-end customer experience across integrated products
  • Research and apply emerging technologies, particularly in AI and automation
  • Fulltime
Read More
Arrow Right

Regional Head Of Department - Business

Are you an experienced Business Teacher ready to take the next step into a wider...
Location
Location
United Kingdom
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Qualified teacher with strong subject knowledge in Business
  • Proven experience delivering strong outcomes at GCSE and/or Post-16
  • Experience in a leadership role (e.g. Head of Department, Lead Teacher, or similar)
  • Confident supporting and developing other teachers to improve practice
  • Comfortable using data to drive performance and inform decisions
  • Collaborative leader who can influence across multiple sites
  • Passionate about teaching and committed to improving student outcomes
Job Responsibility
Job Responsibility
  • Leading the Business curriculum across all campuses, ensuring consistency and high standards
  • Driving student progress and attainment at GCSE and Post-16 level
  • Supporting, coaching, and performance managing Business teachers in partnership with Campus Principals
  • Ensuring high-quality planning, delivery, and assessment across the subject
  • Monitoring performance data and using insights to improve outcomes
  • Contributing to curriculum development and continuous improvement initiatives
  • Delivering engaging lessons through our virtual learning platform while supporting students on campus
What we offer
What we offer
  • Competitive salary
  • Staff laptop
  • Free breakfast and lunches
  • On-site free parking
  • 25 days annual leave plus statutory bank holidays
  • Workplace pension scheme
  • Staff Referral scheme
  • Collaborate with fellow OSG educators across the UK and around the world
  • High-quality, technology-empowered learning environments
  • Strong career advancement opportunities
  • Fulltime
Read More
Arrow Right

Assistant Manager - Security

Assists in the management of the daily functions of the department to provide pr...
Location
Location
Mauritania , Nouakchott
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 3 years experience in the security/loss prevention or related professional area
  • OR Bachelor’s degree from an accredited university in Criminal Justice or related major
  • 1 year experience in the security/loss prevention or related professional area
Job Responsibility
Job Responsibility
  • Assists in the management of the daily functions of the department to provide protection of property assets, employees, guests and property
  • Maintains logs, certifications and documents required by law and Standard Operating Procedures
  • Assists in the training of staff in established emergency procedures and implements accident and fire prevention procedures
  • Promotes guest and employee satisfaction while achieving the operating budget
  • Fulltime
Read More
Arrow Right

Product Manager

Product Manager – Mission-Critical Communications (Devices / SaaS / Hardware). L...
Location
Location
United Kingdom , Cambridge
Salary
Salary:
80000.00 GBP / Year
rmgdigital.io Logo
rmg digital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience as a Product Manager with credible ownership of products
  • Background in B2B and technical products
  • Experience across hardware, devices or SaaS
  • Strong stakeholder management and communication skills
  • Comfortable operating in a fast-paced, high-pressure environment
  • Able to take ownership, make decisions and be accountable
Job Responsibility
Job Responsibility
  • Owning product strategy, roadmap and lifecycle (end-to-end)
  • Defining and prioritising features based on customer needs and market insight
  • Building business cases, managing budgets and owning product performance (P&L mindset)
  • Working closely with engineering teams to delivery high-reliability products
  • Collaborating with sales and marketing to bring products to market successfully
  • Engaging directly with customers, partners and industry stakeholders
  • Representing the product at events, conferences and externally
  • Fulltime
Read More
Arrow Right

Chief Operations Officer

Ethos Care is a leading multi-site residential care group, is seeking an experie...
Location
Location
Ireland , Athlone
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A Level 8 (Honours) degree in Business, Management, Finance, Operations, or a related field
  • A postgraduate qualification (e.g. MBA or Master’s in Strategy, Leadership, or Operations) is a strong advantage
  • Professional certifications in project management, leadership, or operational excellence are a plus
  • 10–15 years’ experience in operations, corporate management, or a related sector
  • 5+ years in a senior leadership or executive role with full accountability for performance
  • Proven success managing and optimising multi-site operations, ideally across diverse locations
  • A track record of driving efficiency, quality, and sustainable growth
  • Experience working within regulated environments with strong governance and compliance oversight
  • Strong commercial and financial acumen, including P&L ownership, budgeting, and cost control
  • Skilled in operational planning, performance management, and KPI delivery
Job Responsibility
Job Responsibility
  • Driving operational performance, organisational effectiveness, and sustainable business growth across a national portfolio of services
  • Translating strategy into clear operational plans and measurable outcomes
  • Leading multi-site operations
  • Embedding a culture of accountability, excellence, and continuous improvement across the organisation
  • Taking ownership of day-to-day performance across the nursing home network
  • Ensuring each home is running effectively, safely, and in line with our values
  • Working closely with the CEO and leadership team to turn strategy into action and results
What we offer
What we offer
  • Competitive executive package
  • Fulltime
Read More
Arrow Right

Attendant-Loss Prevention

Location
Location
Costa Rica , Los Suenos
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
Job Responsibility
Job Responsibility
  • Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents
  • Conduct interviews with relevant parties in order to obtain statements and information related to incidents
  • Assist with and notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents
  • Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms
  • Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc.
  • Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
  • Defuse guest or employee disturbances/altercations, including summoning appropriate authorities if necessary, and documenting incident
  • Follow all company and safety and security policies and procedures
  • report accidents, injuries, and unsafe work conditions to manage
  • Maintain confidentiality of proprietary information
  • Fulltime
Read More
Arrow Right