CrawlJobs Logo

Senior Business Analyst – Order Creation, Global Customer Service

Malaysia, Kuala Lumpur · Job Posted February 20, 2026
Apply Position
Job Link Share

Job Description

The Business Analyst, Order Creation within Global Customer Service plays a critical role in aligning order management processes and systems. This role bridges strategic business needs with functional and technical design across order management tools, analytics, and system optimization. You will partner closely with Global Process Owners (GPOs), Customer Service Managers, Program Stakeholders and IT to ensure scalability, adoption, and business impact whilst contributing to the development of a Global Core Model, supporting the shift from local to global standardization.

Job Responsibility

  • Line management of a team of order management business analysts
  • Analyse the order management related processes to identify process design and tool improvement opportunities
  • Translate business needs into structured problem statements and formalize user stories with clear acceptance criteria
  • Perform gap analysis between existing systems (Oracle EBS, Oracle Fusion, ROS) and business requirements
  • Contribute to the creation of 'To-Be' processes in collaboration with GPOs and POs
  • Support user acceptance testing (UAT), prepare scripts and validation checklists
  • Track business feedback, test execution logs, and assist in go-live readiness activities
  • Support continuous improvement and quick wins for order management
  • Support the change management required within the order management processes as we move to a global core model
  • Collaborate and support on documentation as required

Requirements

  • 5+ years in business analysis, customer service, or order management
  • Strong experience with order management and ERP transformation
  • Familiarity with lean tools
  • Excellent analytical and communication skills, with the ability to manage cross-functional stakeholders
  • Knowledge of Jira, Asana, Celonis or similar tools
  • Ability to thrive in a fast-paced, matrix global environment

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Senior Business Analyst – Order Creation, Global Customer Service

8 matching positions

Senior Billing AR Analyst

We’re looking for a Senior Billing & Collections Analyst to own day-to-day billi...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
fivetran.com Logo
Fivetran
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years’ hands-on experience in billing, accounts receivable, cash application and collections (shared services or corporate finance experience preferred)
  • Practical experience with ERP/billing systems (NetSuite, SAP, Oracle or similar)
  • Strong spreadsheet skills (Google Sheets / Excel — pivot tables, reconciliations)
  • Experience performing bank reconciliations and AR sub-ledger reconciliations
  • Comfortable authoring and executing UAT test scripts for finance systems and tracking system defects
  • Excellent stakeholder management and customer service skills
  • strong attention to detail and a controls mindset
  • Strong written and verbal communication skills and the ability to work across global teams
Job Responsibility
Job Responsibility
  • Execute billing cycles and ensure timely, accurate invoice creation, distribution and correction in the ERP
  • Manage billing adjustments, credit/debit memos, chargebacks and maintain billing logs and audit trails
  • Apply customer payments (electronic, wire, checks, cards), reconcile payments to invoices and bank statements, and maintain high cash application accuracy
  • Own periodic AR sub-ledger reconciliations and support month-end and quarter-end close tasks
  • Support collections activity: aging analysis, dunning, customer follow-up, payment arrangements and escalation of delinquent accounts
  • Investigate and manage customer billing disputes
  • coordinate cross-functional resolution with Sales, Deal Desk, Order Management and Revenue Accounting
  • Develop and maintain AR reporting and KPIs (DSO, aging buckets, unapplied cash, dispute backlog) and deliver regular updates to stakeholders
  • Lead and participate in UAT for NetSuite and SFDC changes, payment gateway integrations, and billing/process enhancements
  • author UAT scripts and document defects
What we offer
What we offer
  • 100% employer-paid medical insurance
  • Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
  • RSU stock grants
  • Professional development and training opportunities
  • Company virtual happy hours, free food, and fun team-building activities
  • Monthly cell phone stipend
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents
  • Fulltime
Read More
Arrow Right

Senior Billing AR Analyst

We’re looking for a Senior Billing & Collections Analyst to own day-to-day billi...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
fivetran.com Logo
Fivetran
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years’ hands-on experience in billing, accounts receivable, cash application and collections (shared services or corporate finance experience preferred)
  • Practical experience with ERP/billing systems (NetSuite, SAP, Oracle or similar)
  • Strong spreadsheet skills (Google Sheets / Excel — pivot tables, reconciliations)
  • Experience performing bank reconciliations and AR sub-ledger reconciliations
  • Comfortable authoring and executing UAT test scripts for finance systems and tracking system defects
  • Excellent stakeholder management and customer service skills
  • strong attention to detail and a controls mindset
  • Strong written and verbal communication skills and the ability to work across global teams
Job Responsibility
Job Responsibility
  • Execute billing cycles and ensure timely, accurate invoice creation, distribution and correction in the ERP
  • Manage billing adjustments, credit/debit memos, chargebacks and maintain billing logs and audit trails
  • Apply customer payments (electronic, wire, checks, cards), reconcile payments to invoices and bank statements, and maintain high cash application accuracy
  • Own periodic AR sub-ledger reconciliations and support month-end and quarter-end close tasks
  • Support collections activity: aging analysis, dunning, customer follow-up, payment arrangements and escalation of delinquent accounts
  • Investigate and manage customer billing disputes
  • coordinate cross-functional resolution with Sales, Deal Desk, Order Management and Revenue Accounting
  • Develop and maintain AR reporting and KPIs (DSO, aging buckets, unapplied cash, dispute backlog) and deliver regular updates to stakeholders
  • Lead and participate in UAT for NetSuite and SFDC changes, payment gateway integrations, and billing/process enhancements
  • author UAT scripts and document defects
What we offer
What we offer
  • 100% employer-paid medical insurance
  • Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
  • RSU stock grants
  • Professional development and training opportunities
  • Company virtual happy hours, free food, and fun team-building activities
  • Monthly cell phone stipend
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents
  • Fulltime
Read More
Arrow Right
New

Registered Nurse- PRN Nights- Neuro

Location
Location
United States , Rome
Salary
Salary:
38.20 - 57.30 USD / Hour
aurorahealthcare.org Logo
Advocate Aurora Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Completion of an accredited or approved program in nursing
  • Registered Nurse license issued by the state in which the teammate practices
  • Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association
Job Responsibility
Job Responsibility
  • As a skilled and compassionate RN, you will play a pivotal role in providing and coordinating comprehensive patient care through the nursing process to deliver safe, therapeutic care in accordance with established standards, policies, and procedures
  • Using evidence-based practice, clinical decision making, compassion, and skills communication while leading efforts to create the safest patient environment and the best patient experience across the continuum
What we offer
What we offer
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Sign-on Bonus
  • Parttime
Read More
Arrow Right
New

Research Fellow, Radiology Radiochemist

The Radiochemist Postdoctoral Fellow is needed to fasten discovery-to-translatio...
Location
Location
United States , Winston Salem
Salary
Salary:
30.70 - 46.05 USD / Hour
aurorahealthcare.org Logo
Advocate Aurora Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • PhD in Organic Chemistry, Medicinal Chemistry, Radiochemistry, or Analytical Chemistry
  • Organic synthesis of small molecules, large peptides
  • HPLC, GC, TLC and NMR characterizations
  • Strong scientific writing and presentation skills
  • Troubleshooting in technical aspects of organic and analytical chemistry
  • Experience in handling radioactive materials will be an advantage
Job Responsibility
Job Responsibility
  • Design and synthesize novel ligands for imaging of Alzheimer's disease biomarkers
  • Develop and optimize radiolabeling protocols
  • Perform in vitro and in vivo evaluation of probe specificity, stability, and pharmacokinetics
  • Collaborate with neuroscientists, pharmacologists, and imaging specialists
  • Design and multi-step organic synthesis of radiolabeling precursors and reference standards
  • Radiochemistry translation support
  • Method development and documentation
  • SOP drafting, reaction optimization records, analytical methods
  • Cross-functional collaboration with imaging scientists, nuclear medicine/PET operations, and disease-area investigators
  • Scholarly productivity & training: manuscripts, abstracts, presentations
What we offer
What we offer
  • Compensation
  • Premium pay such as shift, on call, and more
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Fulltime
Read More
Arrow Right
New

Pediatric Gastroenterology - Full-Time NP/PA

Explore an exciting opportunity with AHWFB Pediatric Gastroenterology Department...
Location
Location
United States , Winston Salem
Salary
Salary:
51.05 - 76.60 USD / Hour
aurorahealthcare.org Logo
Advocate Aurora Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduation from an accredited Physician Assistant Program
  • Master's Degree preferred
  • Current North Carolina Medical Board Medical License
  • Certified by NCCPA
  • Pediatric experience preferred but will consider new grads
  • BLS and PALS are required
  • Graduation from accredited Nurse Practitioner Master's Program
  • Master's degree or higher required
  • Current North Carolina Board of Nursing Registered Nurse and Nurse Practitioner license
  • Board certified as a Pediatric Nurse Practitioner - Acute Care
Job Responsibility
Job Responsibility
  • Using medical decision-making skills to determine appropriate patient care plan
  • Collaborates with medical team when needed for effective team-based care
  • Order and interpret laboratory studies and diagnostic procedures
  • Explains the necessity, preparation, nature and anticipated effects of scheduled diagnostic and therapeutic procedures to the patient
  • Procedural skills per department or practice guidelines
  • Potential for and encouraged to precept students and/or medical learners
  • Uphold AHWFB missions, values, and cultural commitment
  • Performs other related duties incidental to the work described herein
What we offer
What we offer
  • CME Reimbursement: Receive up to $2,500 and 5 additional PTO days/year for Continuing Medical Education
  • Work/Life Balance: Enjoy Monday-Friday 8am-5pm
  • Generous PTO: Accrual starts at 25 days/year
  • Relocation Assistance: Enjoy $7,500 in relocation assistance
  • Career Growth & Stability
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Fulltime
Read More
Arrow Right
New

Mammography Technologist, Atrium Health North West Greensboro Outpatient Imaging Center

Mammography Technologist, Atrium Health North West Greensboro Outpatient Imaging...
Location
Location
United States , Greensboro
Salary
Salary:
33.05 - 49.60 USD / Hour
aurorahealthcare.org Logo
Advocate Aurora Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • None Required.
  • Graduate of an accredited two-year AMA and ARRT approved program in Radiologic Technology required.
  • The R.T. must have met the federal mammography training requirements as specified in the Mammography Quality Standards Act of 1992(MQSA).
  • ARRT and advanced certification in Mammography is required.
  • Basic Life Support for Healthcare Provider (BLS HCP) from AHA required.
  • This position requires moderate to heavy physical efforts in lifting and moving patients, equipment and supplies. Must be able to push, pull, and lift weights of up to 600 pounds with assistance. Requires frequent standing, sitting, walking, bending and lifting. Required to stretch, bend, twist, squat, and kneel in the daily operation of the Mammography department. Exposure to various physical conditions such as walking on hard surfaces and climbing stairs. Able to adapt to changes in temperature and humidity. Required to use radiation safety guidelines to prevent exposure to ionizing radiation.
Job Responsibility
Job Responsibility
  • Verifies patient ID armband and validates proof of identity.
  • Reviews patient mammography medical history and correlates prior mammograms to ensure the correct examination is being performed.
  • Performs digital imaging acquisition and recognizes factors that affect image acquisition, display, archiving, and retrieval.
  • Evaluates technical quality of images and consults with a radiologist if needed.
  • Assists radiologist during invasive procedures and practices proper sterile technique in the assembling of necessary supplies.
  • Reports malfunctioning equipment to the department supervisor. Performs troubleshooting and minor repair procedures under the direction of clinical engineering.
  • Maintains patient records to include completing orders correctly, charging exams and supplies and verifying correct exam was sent to PACS.
What we offer
What we offer
  • Sign-On Bonus: $15,000 sign-on bonus, provided the candidate meets the eligibility requirements
  • Relocation Assistance: $5,000 Relocation Assistance for qualified candidates
  • Day 1 Health Coverage: Choose from either copay or HSA-eligible health insurance options with coverage starting on your first day of work.
  • Generous PTO: Accrual starts at 25 days/year, to be used for vacations, sickness, holidays, and personal matters.
  • Retirement: Up to 7% employer-paid retirement contributions
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Fulltime
Read More
Arrow Right
New

Registered Nurse - Atrium Health Pineville ED

The RN Clinical Nurse I provides professional nursing care through skillful asse...
Location
Location
United States , Charlotte
Salary
Salary:
38.20 - 57.30 USD / Hour
aurorahealthcare.org Logo
Advocate Aurora Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduate from an accredited School of Nursing
  • Current Basic Life Support for Healthcare Provider status according to American Heart Association
  • Current RN license or temporary license as a Registered Nurse Petitioner in the state in which you work and reside or
  • if declaring a National License Compact (NLC) state as your primary state of residency, meet the licensure requirements in your home state
  • or for Non-National License Compact states, current RN license or temporary license as a Registered Nurse Petitioner required in the state where the RN works
Job Responsibility
Job Responsibility
  • Collects data pertinent to the healthcare consumer's health or the situation
  • Analyzes the assessment data to determine actual or potential diagnoses, problems, and issues
  • Identifies expected outcomes for a plan individualized to the healthcare consumer or the situation
  • Develops a plan that prescribes strategies to attain expected, measurable outcomes
  • Implements the identified plan, coordinates care delivery, and employs strategies to promote health and a safe environment
  • Delegates elements of care to appropriate healthcare workers in accordance with any applicable legal or policy parameters or principles
  • Evaluates progress toward attainment of goals and outcomes
  • Practices in a manner that is congruent with cultural diversity and inclusion principles
  • Communicates effectively in all areas of practice
  • Collaborates with healthcare consumer and other key stakeholders in the conduct of nursing practice
What we offer
What we offer
  • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Fulltime
Read More
Arrow Right

Operations Manager

We are currently recruiting for an Operations Manager within our Digital Enginee...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
murphygs.com Logo
Murphy Geospatial
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree or equivalent in Surveying, Geospatial, or related discipline
  • Proven experience in a senior operational or project management role within surveying or geospatial
  • Strong understanding of survey workflows, including data capture, point clouds and downstream deliverables (CAD/BIM)
  • Experience managing multiple projects and teams in parallel
  • Familiarity with client environments and standards (e.g. infrastructure, aviation, or mission-critical)
  • Experience with resource planning and subcontractor management
  • Willingness to travel across the UK when required
  • Full Rights to Work in the UK
Job Responsibility
Job Responsibility
  • Take ownership of survey operations across multiple concurrent projects
  • Plan and manage resource allocation (staff, subcontractors and equipment) with short- and medium-term forecasting (2–4 weeks ahead)
  • Coordinate closely with the Digital Delivery team (CAD/BIM/processing) to ensure smooth handover from site to final deliverables
  • Act as a key client interface, ensuring clear communication, programme alignment and high service quality
  • Ensure efficient mobilisation of site teams, including RAMS, logistics and compliance
  • Drive on-time, on-budget delivery, working closely with the Head of Department, Finance and Sales
  • Support and enforce QA processes, ensuring data meets agreed specifications, tolerances and client standards
  • Enable operational teams to perform efficiently through clear planning, communication and problem solving
  • Support continuous improvement of processes, particularly around planning, QA and delivery workflows
  • Contribute to recruitment, onboarding and development of survey staff
What we offer
What we offer
  • Competitive salary with a comprehensive benefits package aligned to your experience
  • Access to cutting‑edge geospatial technology and industry‑leading tools
  • Flexible working options designed to support work–life balance
  • Enhanced wellbeing support, including employee assistance initiatives
  • Opportunities within a growing, globally connected organisation through our partnership with Woolpert
  • Earn the opportunity to become an owner of the firm
  • Performance‑related bonus scheme that rewards your contribution
  • Fulltime
Read More
Arrow Right