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Senior Business Analyst – MS Dynamics 365

Switzerland, Genève · Job Posted July 06, 2026
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Job Description

Randstad Digital Switzerland is looking for a Senior Business Analyst with deep expertise in Microsoft Dynamics 365 (Sales and Marketing). In this role, you will lead the high-complexity discovery and design phase to expand our client's Enterprise CRM platform into Business Development, stakeholder engagement, and revenue-supporting processes. Operating in a multicultural, stakeholder-heavy environment, you will bridge the gap between business needs and D365 capabilities, defining the blueprint for future implementation.

Job Responsibility

  • Discovery & Process Leadership: Conduct structured discovery activities (workshops, interviews) to identify business objectives, pain points, and CRM opportunities. Design target-state Sales & Marketing processes tailored to the unique international organization context
  • D365 Solution Design: Translate abstract business needs into D365-compatible functional designs, advising on lead/opportunity management, campaign automation, and stakeholder management
  • Backlog Structuring: Develop and structure the initial backlog, creating high-quality user stories, functional requirements, and acceptance criteria
  • Stakeholder Facilitation: Act as a critical bridge between Business Development, Customer Experience (CX), and technical/IT teams to drive alignment and decision-making
  • Architecture & Data Alignment: Ensure all proposed solutions align with the core CRM platform architecture and enterprise data/reporting frameworks (e.g., Power BI)

Requirements

  • Proven Business Analysis experience
  • Extensive hands-on experience implementing Microsoft Dynamics 365 Sales and/or Marketing modules
  • Proven track record in discovery-driven projects, CRM solution design, and translating complex business needs into D365 configurations
  • Strong experience operating independently in high-ambiguity, stakeholder-heavy environments with evolving requirements
  • Excellent written and spoken English with exceptional facilitation, communication, and relationship-building skills
  • University degree in Business, IT, or a related field (or equivalent practical experience)
  • Certification in Business Analysis or Business Process Modelling

Nice to have

  • Experience working within International Organizations (UN, NGOs)
  • Microsoft Dynamics 365 certifications (Sales and/or Marketing)
  • Project Management certification
  • Experience in customer experience or stakeholder engagement transformation programmes

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