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Senior Business Analyst – CRM

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DefineX

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Location:
Turkey , İstanbul

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

DefineX is a next-generation consulting house and venture builder, helping financial institutions shape bold visions and turn them into real-world impact focusing on two core themes: Winning in Tech and Winning in Digital. At the heart of everything we do? Our people: DefineXers. A diverse team of consultants, engineers, designers, and strategists driven by purpose and united by a shared ambition: to build what’s next. We don’t just aim high, we play Larger Than Life. It’s more than a motto. It’s the game we’ve chosen. If you’re ready to learn fast, think sharp, and solve real problems, this role is for you.

Job Responsibility:

  • Work on a CRM development project in the banking sector
  • Maintain direct communication with the client to understand priorities and ensure alignment with their planning
  • Analyze client requests submitted via Jira and perform detailed impact analysis
  • Collaborate with the development team to evaluate analyzed requests and ensure smooth delivery
  • Prepare required delivery documentation within the sprint scope
  • Track committed sprint items to ensure timely and clean delivery
  • Communicate in English with the client and participate in occasional on-site visits to Riyadh
  • Adapt to an agile methodology

Requirements:

  • Bachelor’s degree in Computer Science, Information Technology Management, Engineering, or related fields
  • 3–8 years of experience in business analysis within the finance/banking domain
  • Experience in CRM platforms (Siebel experience preferred
  • Salesforce, MS Dynamics, SAP CRM also relevant)
  • Hands-on experience in requirement gathering, process analysis, and functional documentation
  • Experience with Jira for requirement and task management
  • Strong analytical thinking, problem-solving skills, and ability to quickly adapt to project processes
  • Excellent communication skills to build relationships with stakeholders and act as the single point of contact
  • Team player with a proactive mindset, able to work remotely and manage priorities effectively
  • Willingness to travel occasionally for client visits
  • Eligible to work in Turkey

Nice to have:

  • Knowledge of retail finance processes
  • Experience in low-code platforms with custom development (JavaScript)
What we offer:
  • Growth and Development: Be part of a growing global team of professionals with training and support to help you grow
  • Every DefineXer has a Growth Coach to accelerate their growth through feedback
  • Independence and Ownership: Blur in creative and challenging business and technology transformation projects
  • Time Off: 20 vacation days per annum
  • We love to Give Back: You will get certain hours a year to volunteer and organize office volunteer programs with local NGOs
  • Health and Wellness: Competitive private health and life insurance coverage

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
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