CrawlJobs Logo
DefineX Logo DefineX · IT - Software Development

Senior Business Analyst – CRM

Turkey, İstanbul · Job Posted January 15, 2026
Apply Position
Job Link Share

Job Description

DefineX is a next-generation consulting house and venture builder, helping financial institutions shape bold visions and turn them into real-world impact focusing on two core themes: Winning in Tech and Winning in Digital. At the heart of everything we do? Our people: DefineXers. A diverse team of consultants, engineers, designers, and strategists driven by purpose and united by a shared ambition: to build what’s next. We don’t just aim high, we play Larger Than Life. It’s more than a motto. It’s the game we’ve chosen. If you’re ready to learn fast, think sharp, and solve real problems, this role is for you.

Job Responsibility

  • Work on a CRM development project in the banking sector
  • Maintain direct communication with the client to understand priorities and ensure alignment with their planning
  • Analyze client requests submitted via Jira and perform detailed impact analysis
  • Collaborate with the development team to evaluate analyzed requests and ensure smooth delivery
  • Prepare required delivery documentation within the sprint scope
  • Track committed sprint items to ensure timely and clean delivery
  • Communicate in English with the client and participate in occasional on-site visits to Riyadh
  • Adapt to an agile methodology

Requirements

  • Bachelor’s degree in Computer Science, Information Technology Management, Engineering, or related fields
  • 3–8 years of experience in business analysis within the finance/banking domain
  • Experience in CRM platforms (Siebel experience preferred
  • Salesforce, MS Dynamics, SAP CRM also relevant)
  • Hands-on experience in requirement gathering, process analysis, and functional documentation
  • Experience with Jira for requirement and task management
  • Strong analytical thinking, problem-solving skills, and ability to quickly adapt to project processes
  • Excellent communication skills to build relationships with stakeholders and act as the single point of contact
  • Team player with a proactive mindset, able to work remotely and manage priorities effectively
  • Willingness to travel occasionally for client visits
  • Eligible to work in Turkey

Nice to have

  • Knowledge of retail finance processes
  • Experience in low-code platforms with custom development (JavaScript)

What we offer

  • Growth and Development: Be part of a growing global team of professionals with training and support to help you grow
  • Every DefineXer has a Growth Coach to accelerate their growth through feedback
  • Independence and Ownership: Blur in creative and challenging business and technology transformation projects
  • Time Off: 20 vacation days per annum
  • We love to Give Back: You will get certain hours a year to volunteer and organize office volunteer programs with local NGOs
  • Health and Wellness: Competitive private health and life insurance coverage
DefineX - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Senior Business Analyst – CRM

8 matching positions

Senior Data Analyst

Within AKQA, Data & Analytics is one of the fastest growing disciplines that is ...
Location
Location
South Africa , Johannesburg
Salary
Salary:
Not provided
akqa.com Logo
AKQA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in digital analytics, UX/funnel optimisation, and A/B testing
  • Knowledge and mastery of relevant analytics systems and data sources such as: web analytics (Google Analytics), funnel / flow analysis (Content Square), CRM, Survey (Usabilia), BI tools (Tableau, PowerBI), other 3rdparty sources, etc.
  • Ability to connect a client’s business goals to a complete measurement plan that defines the metrics, systems, and methodologies needed to meet those objectives
  • Strong background in data analysis and insight generation, using statistically sound analytical techniques to provide robust descriptive data sets that inform, shape, and defend a business/brand/experience strategy
  • Highly developed communication and story-telling skills, to be able to connect those insights in a way that tells a clear story and leads to clear action – across a variety of formats (reports, presentations, interactive dashboards)
  • Experience in designing a detailed tracking strategy and ensuring rich data capture, as part of tag management (GTM), QA, and implementation guidance to dev team/partners
  • Familiarity with creating strategic testing frameworks, learning agendas and associated tools and methodologies, like using Google Optimise and analysing statistical significance
Job Responsibility
Job Responsibility
  • Passionate about using data to derive insights and provide optimization recommendations that create better connections with consumers
  • Responsible for defining measurement and testing frameworks to business results for our clients
Read More
Arrow Right

Senior Data Analyst

Within AKQA, Data & Analytics is one of the fastest growing disciplines that is ...
Location
Location
South Africa , Johannesburg
Salary
Salary:
Not provided
akqa.com Logo
AKQA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in digital analytics, UX/funnel optimisation, and A/B testing
  • Knowledge and mastery of relevant analytics systems and data sources such as: web analytics (Google Analytics), funnel / flow analysis (Content Square), CRM, Survey (Usabilia), BI tools (Tableau, PowerBI), other 3rd party sources, etc.
  • Ability to connect a client’s business goals to a complete measurement plan
  • Strong background in data analysis and insight generation, using statistically sound analytical techniques
  • Highly developed communication and story-telling skills
  • Experience in designing a detailed tracking strategy and ensuring rich data capture
  • Familiarity with creating strategic testing frameworks, learning agendas and associated tools and methodologies
Job Responsibility
Job Responsibility
  • Using data to derive insights and provide optimization recommendations that create better connections with consumers
  • Defining measurement and testing frameworks to business results for our clients
  • Fulltime
Read More
Arrow Right

Senior Sales Operations Analyst

As a Senior Sales Operations Analyst, you will play a pivotal role in optimizing...
Location
Location
United States
Salary
Salary:
Not provided
follettsoftware.com Logo
Follett Software
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in data analytics or sales operations, preferably within a SaaS or EdTech environment
  • Bachelor’s degree in Business, Analytics, Computer Science, or a related field
  • Experience with visualization tools such as Tableau, Power BI, or Salesforce Analytics Cloud
  • Deep expertise in SQL for advanced querying and analysis
  • Strong working knowledge of Salesforce CRM, including custom reporting and dashboard creation
  • Background in supporting territory design, quota setting, or sales compensation programs
  • Familiarity with Oracle ERP systems and cross-system data reconciliation
  • Demonstrated ability to present technical findings clearly to non-technical stakeholders
  • Excellent written and verbal communication skills
  • Ability to work independently, manage multiple priorities, and collaborate effectively in a cross-functional environment
Job Responsibility
Job Responsibility
  • Design, develop, and maintain performance dashboards and operational reports for Sales and Executive Leadership using Salesforce, Excel, and BI tools
  • Deliver regular reporting on bookings, pipeline health, lead progression, win/loss metrics, and sales activity KPIs
  • Collaborate closely with sales leaders to define metrics that align with Follett’s go-to-market strategy
  • Own the creation and refinement of predictive models that improve sales forecasting accuracy
  • Provide actionable insights through historical trend analysis, cohort modeling, and segmentation
  • Highlight performance drivers and risks using data from Salesforce, Oracle, and other internal sources
  • Conduct annual territory alignment and optimization analysis based on historical data, opportunity volume, and sales capacity
  • Prepare and validate commission data and reports based on sales transactions, attainment thresholds, and quota structures
  • Partner with Finance and HR teams to support accurate and timely incentive compensation processing
  • Write complex SQL queries to extract, transform, and analyze large datasets from Salesforce, Oracle, and internal databases
Read More
Arrow Right

Senior Business Analyst / IT Business Partner (CRM)

Join a key role at the intersection of business and technology, where you will a...
Location
Location
Salary
Salary:
Not provided
cyclad.pl Logo
Cyclad Sp. z o.o.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong experience as a Senior Business Analyst or IT Business Partner
  • Proven background working with CRM systems (Salesforce or similar)
  • Experience in application lifecycle management and BAU service ownership
  • Excellent stakeholder management skills, including senior leadership
  • Experience managing vendors and external partners
  • Knowledge of cloud and integration environments (Azure preferred)
  • Understanding of enterprise architecture, security, and compliance
  • Availability to work within UK & Ireland business hours
Job Responsibility
Job Responsibility
  • Act as a trusted advisor to Sales, Trade, and Commercial stakeholders
  • Translate business needs into technology solutions and roadmaps
  • Provide guidance on risks, dependencies, and investment decisions
  • Identify opportunities to simplify systems and improve operational efficiency
  • Take end-to-end ownership of CRM platforms (administration, configuration, releases)
  • Manage change requests, enhancements, defects, and UAT processes
  • Ensure data quality, integrity, and system stability
  • Oversee lifecycle of business-critical applications supporting commercial operations
  • Ensure system stability, vendor performance, and service continuity
  • Maintain compliance with architecture, security, and governance standards
What we offer
What we offer
  • Opportunity to combine Business Analysis and IT Business Partnering
  • Strategic, high-impact role within commercial and sales domains
  • Work in an international environment
  • Exposure to modern CRM, cloud, and AI solutions
  • Fully remote setup with collaboration across global teams
  • Fulltime
Read More
Arrow Right

Senior Business System Analyst

We’re hiring a Senior Business Systems Analyst to support the build and evolutio...
Location
Location
Canada , Scarborough
Salary
Salary:
125000.00 - 132000.00 USD / Year
https://www.randstad.com Logo
Randstad
Expiration Date
June 19, 2026
Flip Icon
Requirements
Requirements
  • 6–10+ years of experience as a Business Systems Analyst / Senior Business Analyst
  • Strong experience working in enterprise environments with multiple integrated systems
  • Hands-on experience with: requirements gathering
  • user stories and backlog management
  • process modeling and documentation
  • Solid understanding of system integrations, APIs, and data flow across platforms
  • Experience working in Agile environments (Scrum / SAFe)
  • Strong stakeholder management and communication skills
Job Responsibility
Job Responsibility
  • Lead end-to-end business analysis activities from discovery through delivery and post-launch support
  • Gather, analyze, and document business requirements and translate them into clear user stories and functional specifications
  • Define end-to-end workflows, process flows, and system interactions across multiple platforms
  • Provide input into solution design, ensuring alignment with business goals and technical feasibility
  • Work across multiple systems (e.g. CRM, ERP, integrations, identity/access, APIs) to define how data flows end-to-end
  • Collaborate with architecture, integration, and development teams to ensure scalable and effective solutions
  • Identify dependencies, risks, and gaps across systems and propose improvements
  • Support Agile delivery by managing backlog, refining user stories, and working closely with Product Owners and development teams
  • Participate in sprint planning, backlog grooming, and delivery discussions
  • Ensure requirements are clearly defined and understood by technical teams
What we offer
What we offer
  • Opportunity to work on a net-new digital platform, not legacy maintenance
  • High visibility across business and technology teams
  • Exposure to enterprise systems, integrations, and data flows
  • Strong long-term ownership, with opportunity to become subject matter expert
  • Collaborative, team-oriented environment with focus on continuous improvement
  • Fulltime
Read More
Arrow Right

ERP Analyst

The ERP Analyst will provide Enterprise Resource Planning (ERP) systems and oper...
Location
Location
United States , Eden Prairie
Salary
Salary:
72000.00 - 85000.00 USD / Year
callmtg.com Logo
Master Technology Group | MTG
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in a business operations role, ideally with expertise in reporting and business process automation
  • Familiarity with enterprise-level ERP solutions, CRM solutions, data visualization tools, and project management solutions
  • Ability to translate raw data into meaningful metrics
  • Demonstrated experience in project management, formal or informal
  • Ability to own and solve problems independently and as part of a cross-functional team
  • Considerable experience with Microsoft applications (Word, Excel, PowerPoint, 365, etc.)
  • Excellent organization skills and a passion for process and business systems, as well as process improvement
  • Effective communication skills, written, verbal and visual (example: process mapping/workflow)
  • Proven ability to multitask in a fast-paced environment
  • Excellent interpersonal skills with the ability to work with a variety of stakeholders
Job Responsibility
Job Responsibility
  • Lead in the customization and configuration of advanced ERP workflows
  • Conduct in-depth analysis of ERP systems to identify areas for improvement and optimization
  • Collaborate with senior team members and cross-functional teams to gather requirements, design process improvements, and implement ERP solutions
  • Perform comprehensive testing of ERP workflows to ensure compliance with corporate needs and industry standards
  • Provide support for end-users and troubleshoot ERP-related issues
  • Stay abreast of emerging ERP technologies and contribute to the continuous improvement of ERP processes
  • Gain a thorough understanding of MTG services and operational processes
  • Tracking and reporting overall progress and milestone status to Coordinators and Project Managers as needed
  • Develop and maintain positive relationships with clients, fellow employees, vendors, and local service providers
  • Coordinate resources to support the project completion process and assist with post-install document/program creation
What we offer
What we offer
  • Phone Stipend
  • Medical, Dental & Vision Insurance
  • 401k Match
  • PTO
  • Nice Healthcare
  • Life Insurance – Company-provided
  • STD / LTD – Company-provided
  • Employee Referral Bonus
  • Development Opportunities
  • Fulltime
Read More
Arrow Right

Strategic Projects Analyst

Strategic Projects Analyst role at Fever, the world's leading tech platform for ...
Location
Location
Spain , Madrid
Salary
Salary:
Not provided
https://feverup.com/fe Logo
Fever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Native-level English and German proficiency
  • Bachelor's degree in Business Administration, Engineering, or related field
  • 1+ years of experience in strategic project management or business development
  • Advanced analytical skills
  • Strong leadership abilities
  • Exceptional communication skills
  • Innovative thinking
  • Learning and adaptability
  • Strategic planning experience
  • Technical proficiency with CRM tools and project management software
Job Responsibility
Job Responsibility
  • Lead development and execution of strategic plans with Business Development
  • Analyze market trends to support business development strategies
  • Collaborate with internal teams across marketing, finance, product, engineering, and operations
  • Oversee detailed project plans and apply strategic insights
  • Conduct market analysis to identify opportunities
  • Serve as bridge between senior management and operational teams
  • Manage relationships with key external partners
  • Supervise crafting of project documents
  • Lead communications and provide clear updates
  • Drive market-specific strategies
What we offer
What we offer
  • Attractive compensation package
  • 40% discount on all Fever events and experiences
  • Possible travel across markets
  • Remote friendly
  • Health insurance
  • Flexible remuneration with 100% tax exemption through Cobee
  • English Lessons
  • Gympass
  • Advance salary payment through Payflow
  • Free snacks, drinks and fruit at office
  • Fulltime
Read More
Arrow Right

Fraud & Compliance Controls Analyst

We are currently looking for a Fraud & Compliance Controls Analyst, part of our ...
Location
Location
Greece , Paiania, Athens
Salary
Salary:
Not provided
https://www.metlengroup.com Logo
Metlen Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in a relevant field such as Management, Finance, Business Analytics, or Data Science
  • Minimum of 3 years of experience in data analysis, fraud detection, compliance, or related roles
  • Strong analytical skills with the ability to collect, organize, and interpret large datasets, identifying trends and patterns
  • Proven hands-on experience with SAP and CRM systems
  • experience with Power BI will be positively valued
  • Solid business understanding with previous experience in areas such as Sales Management, Customer Service, or Back Office Analysis
  • Excellent communication skills to effectively present findings, collaborate with business stakeholders, and liaise with law enforcement when required
  • Fluency in both Greek and English, written and spoken
  • Excellent knowledge of Microsoft Office suite (Excel, PowerPoint, Word)
Job Responsibility
Job Responsibility
  • Utilize advanced analytical tools and software to detect patterns indicative of fraudulent activity and compliance breaches
  • Monitor and assess transactions using internal systems such as SAP and corporate CRM platforms
  • Review alerts related to potential fraud and compliance issues, assess their criticality, and identify cases for escalation
  • Coordinate the investigation of escalated cases in collaboration with relevant business stakeholders and support the development of appropriate mitigation controls
  • Generate reports and extract actionable insights from data to support informed decision-making
  • Assist in the development and implementation of detection controls for fraud and compliance breaches using company resources and systems
  • Participate in ongoing control monitoring and assurance activities
  • Report directly to the Senior Compliance Officer – Controls
What we offer
What we offer
  • Competitive remuneration package
  • Ticket Restaurant Card
  • Group Health Insurance Plan
  • Preferential household electricity plan
  • Pension Plan
  • Fulltime
Read More
Arrow Right