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DefineX Logo DefineX · Consulting

Senior Business Analyst – CRM

Turkey, İstanbul · Job Posted January 15, 2026

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Job Description

DefineX is a next-generation consulting house and venture builder, helping financial institutions shape bold visions and turn them into real-world impact focusing on two core themes: Winning in Tech and Winning in Digital. At the heart of everything we do? Our people: DefineXers. A diverse team of consultants, engineers, designers, and strategists driven by purpose and united by a shared ambition: to build what’s next.

Job Responsibility

  • Provide functional CRM consultancy within the telecommunications domain
  • Gather and analyze business requirements from various stakeholders to shape solutions that meet business, technology, and operational needs
  • Perform business process analysis and contribute to process design and optimization
  • Participate in technology design and oversee implementation activities
  • Identify business, technology, and IT challenges, proposing and shaping relevant solutions
  • Coordinate communication between business units, development, and test teams, ensuring smooth delivery
  • Work in an agile environment, actively participating in sprint planning, backlog refinement, and delivery tracking

Requirements

  • Bachelor’s degree in Computer Science, Information Technology Management, Engineering, or a related field
  • 3–6 years of experience in requirement gathering, business analysis (functions, processes, user interfaces, etc.), and CRM-related projects
  • Experience in one or more CRM tools (Salesforce, SAP CRM, Microsoft Dynamics, Siebel, or SuiteCRM preferred)
  • Strong knowledge of integration methods (e.g., Web Services, APIs)
  • Understanding of operating models, governance structures, demand, and project management methodologies
  • Strong analytical thinking, problem-solving, and result-oriented mindset
  • Excellent stakeholder management skills, able to build trust and maintain effective communication channels
  • Proven ability to work under tight deadlines in a fast-paced environment while managing priorities effectively
  • Eligible to work in Turkey

Nice to have

  • Experience in the Telco industry and understanding of customer lifecycle processes
  • Familiarity with agile delivery models and digital transformation initiatives in telecommunications

What we offer

  • Growth and Development: Be part of a growing global team of professionals with training and support to help you grow
  • Every DefineXer has a Growth Coach to accelerate their growth through feedback
  • Independence and Ownership: Blur in creative and challenging business and technology transformation projects
  • Time Off: 20 vacation days per annum
  • We love to Give Back: You will get certain hours a year to volunteer and organize office volunteer programs with local NGOs
  • Health and Wellness: Competitive private health and life insurance coverage
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