Senior Building Experience Manager Jobs

Industrious

Location:
United States, New York City

Category:
Real Estate

Contract Type:
Not provided

Salary:

90000.00 - 120000.00 USD / Year

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Job Description:

As a Senior Building Experience Manager, you’ll be responsible for directly managing a dynamic tenant experience program for owners of large office assets. This includes oversight of physical amenity spaces, tenant programming, building communications, marketing and sales, service culture, and the team members who bring it all to life. We believe community, connectivity, and productivity are the real drivers of places where people want to be. To thrive in this role, you’ll bring both an eye for creating engaging workplace experiences and the operational chops to make them run seamlessly. At its core, this is hospitality work. It’s about discipline and empathy, systems and service — and creating moments where tenants feel not just welcomed, but empowered and delighted to spend their days here.

Job Responsibility:

Tenant Experience & General Management: Build strong bonds with occupiers
Ensure financial and engagement reporting are submitted on time
Monitor trends on an established cadence
Manage tenant experience and amenity budgets
Establish clear systems and procedures
Consistently identify ways to improve systems and processes
Provide assistance with new tenant move-ins, onboarding and in office services when asked
Assist marketing teams with ensuring collateral and experiences are per building brand identity standards
Assist leasing teams in highlighting the benefits of the building’s amenities
Deploy customer sentiment surveys such as NPS, CSAT and others
Own the tenant and new hire onboarding process
Amenity Management: Oversee the ordering, restocking, receiving and inventory of amenity supplies
Ensure all the amenity spaces are spotless at all times
Document and escalate maintenance and facilities issues
Meeting & Events Management: Meet or exceed quarterly sales goals for the meeting and event spaces
Support, manage, and coordinate meeting and event leads and bookings
Conduct property site tours, managing room flips and checking in bookings daily
Manage 3rd Party AV vendors and contracts
Ensure the broader day-to-day operations of the meeting rooms/tenant lounges and other bookable space are running smoothly
Create reports and monitor trends
Third Party Vendor Management: Ensure that all third party vendors are aligned on a daily basis
Create a hospitality focused environment and culture
Lead overall hospitality and service standards for all staff
Assist in overseeing the food and beverage and catering outlets
Assist in programs that drive a la carte and catering food and beverage sales
Facilitate the efficient reporting of facilities issues and adhering to cleanliness standards
Ensure food and beverage menus, signage, uniforms and other communications follows brand identity standards
Approve food and beverage focused events and communications
Arrival Experience: Be a strategic advisor to Property Management in delivering a seamless and elevated visitor management and lobby arrival process
Assist and on occasion carry out regular Hospitality Training for line level employees
Community Programming and Building Communications: Directly manage Community Manager who will design and execute a dynamic calendar of events
Oversee the implementation of all aspects of the community events
Assist in creating and execution of event marketing strategies and content
Ensure digital and physical communications methods are up to date and functioning appropriately
Deliver on occupier Surprise & Delight and Interaction monthly standards
People Management: Assist direct reports in creating their annual goals
Performance manage any direct reports and take action when necessary
Create an employee culture that is empathetic and supportive
Ensure any teammates have the tools and resources to be successful
Service Culture: Identify and execute key hospitality processes and operations
Be a champion for implementing standards steps of service and hospitality principles
Create local service campaigns that reinforce great hospitality in action
Model and deliver on any new hospitality standards related to new products and services
Confidently, empathetically and professionally communicate and resolve issues with all building stakeholders

Requirements:

Experience in directly managing a dynamic tenant experience program for owners of large office assets
Experience overseeing physical amenity spaces, tenant programming, building communications, marketing and sales, service culture, and team management
Ability to create engaging workplace experiences and operational skills to run them seamlessly
Enjoy being a connector who pulls together community, F&B, fitness, events, and arrival into one seamless experience
Thrive on leading teams, coaching talent, and setting service standards
Energized by variety in daily tasks
See hospitality as a strategy that drives community, culture, and building value
Take pride in making large, complex spaces feel warm, human, and easy to navigate
Ability to build strong bonds with occupiers and become an invaluable resource
Experience managing tenant experience and amenity budgets
Experience establishing clear systems and procedures
Experience overseeing ordering, restocking, receiving and inventory of amenity supplies
Experience managing meeting and event spaces, including sales and coordination
Experience with third-party vendor management
Experience in community programming and building communications
People management experience, including performance management
Experience identifying and executing key hospitality processes and operations
Ability to model and deliver on hospitality standards
Ability to confidently, empathetically and professionally communicate and resolve issues with all building stakeholders

What we offer:

Performance-related bonus pay up to 12% of base salary
Heavily subsidized healthcare plans
Generous paid time off
Long-term incentive program
Wellness programs
Professional development grants
401k plan

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Building Experience Manager