Senior Brokerage Relationship Manager

• Lead and manage the successful transition of internal and external advisors and teams into the Financial Network (FiNet) channel
• Manage client relationships and participate in initiatives regarding servicing, support and growth
• Identify opportunities for process improvements
• Maintain and analyze business, operational, or technical assignments that involve research, evaluation, and service
• Exercise independent judgment to ensure the highest level of client satisfaction
• Build and maintain excellent relationships and meet regularly with senior leaders to communicate trends and workable solutions
• Provide recommendations to determine operational needs and exercise independent judgment to manage relationships
• Communicate trends and recommend solutions
• Manage, support and resolve issues to ensure retention, growth and satisfaction
• Manage projects, troubleshoots issues and follow up on operational, technical or client transition issues
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• 4+ years of Business Relationship experience, or equivalent demonstrated through work experience, training, military experience, or education
• Knowledge and understanding of multi-channel platform
• Knowledge and understanding of the independent advisor space
• Ability to work effectively in a team environment and across all organizational levels
• Strong analytical skills with high attention to detail and accuracy
• Ability to work in a fast paced deadline driven environment
• Ability to identify and evaluate trends, isolate root cause, and provide swift/thorough resolution
• Strong organizational, multi-tasking, and prioritizing skills
• Excellent verbal, written, and interpersonal communication skills
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills

Ability to deliver a positive and engaging candidate experience for internal and external candidates throughout the onboarding process