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Senior Branch Operations Manager

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Raymond James

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Location:
United States , Charleston, SC or Savannah, GA

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Under branch manager direction manage the overall operational efficiency of the branch office. Directs day to day operational functions, ensuring compliance with firm and regulatory policies and procedures. Uses extensive knowledge and skills obtained through education and experience to identify, research, analyze and resolve complex issues.

Job Responsibility:

  • Performs back-up for all operational functions as required by workloads and absences
  • Works directly with home office personnel to coordinate branch-home office workflow
  • Completes self-audit of branch procedures
  • Assists Branch Manager with confidential matters and compliance visits and replies
  • Assists Branch Manager with controlling expenses and operating at peak efficiencies
  • Oversees ordering of supplies, purchase orders and postage usage
  • Maintains accounting of branch petty cash
  • May review branch invoices and operating statements
  • Researches and resolves complex problems relating to client accounts and inquiries
  • Assists Branch Manager in disseminating information at regular branch meetings
  • Coordinate rent, facility, office maintenance and cleaning/security issues
  • Recruits, selects, orients, trains and supervises branch operations associates
  • In conjunction with the Branch Manager conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch associate files
  • Reviews daily work of operations associates
  • Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow
  • Ensures daily staffing levels and cross-training is adequate
  • Coordinates registrations, continuing education, licensing, etc. of branch personnel
  • Performs other duties and responsibilities as assigned. May perform some Branch Manager duties

Requirements:

  • SIE required provided that an exemption or grandfathering cannot be applied
  • Series 7, 9 & 10 required
  • Series 63, 65 and/or 66 as required by state
  • Ability to obtain additional securities and advisory state registrations if required by state
  • Bachelor’s (Required)
  • General Experience - 3 to 6 years
  • Manager Experience - 3 to 6 years
  • Knowledge of Company policies and procedures and industry rules and regulations
  • Knowledge of Investment concepts, practices and procedures used in the securities industry
  • Knowledge of Financial markets and products
  • Knowledge of Human resource management principles and practices
  • Ability to Operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases
  • Ability to Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner, constantly projecting a Service 1st attitude
  • Ability to Project a professional and pleasant appearance and demeanor to work with clients
  • utilize tact and diplomacy in dealing with customers in a deadline-driven environment
  • Ability to Employ good analytical skills to be able to research account information and resolve problems
  • Ability to Establish and communicate clear directions and priorities
  • Ability to Utilize good interpersonal and verbal and written communication skills to deal with clients, financial advisors, support staff and home office personnel
  • Ability to Establish and maintain a respected position of leadership to influence, motivate and persuade others to achieve desired outcomes
  • Ability to Effectively organize, manage, track and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment
  • Ability to Work independently, under minimal supervision

Additional Information:

Job Posted:
March 12, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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