Senior Branch Operations Management Manager

• Plan and execute procedures related to Branch network to identify improvement opportunities for streamlining, Branch operations improvement and controls
• Manage daily branch operation and operational risk with effective measures in place to ensure adherence to Group and local standards
• Execute measures in support of Anti-Money Laundering, Sanctions, Anti-Bribery & Corruption and Financial Crime Risk policies and ensure implementation excellence
• Responsible for driving remedial actions from periodic assessments, internal and external audits
• Manage and perform incident management, central cashier support and regulatory risk activities
• Obtain staff and customer feedback through regular meetings, branch visits, complaints and NPS to enhance staff and customer satisfaction
• Support the Head of Service and Operation and collaborate closely within Retail Distribution and wider business units including 2nd & 3rd line-of-defense
• Support Retail Distribution Management in deploying control measures to adhere to the emerging risk.

• Solid retail banking experience, with exposure in retail distribution
• Proven track record in operation management, branch process, control and workflow design
• Good people leadership to engage, motivate and develop team
• Strong self-motivation and ability to work independently
• Strong sense of ownership and servicing mindset to ensure efficient and effective customer service processes
• University degree in Business or related disciplines is preferred
• Proficiency in both spoken and written English and Chinese
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

• Dynamic working environment
• Good career development opportunities
• Competitive compensation packages.