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Wells Fargo is seeking a Senior Branch Network Management Trainee (SAFE) for National Branch Network as part of the Consumer, Small and Business Banking division. This is an interim non-exempt position. Successful completion and certification of the Branch Manager Readiness program is a pre-requisite to transition into a manager role, based on branch vacancy. Our Branch Managers are responsible for leading, managing and developing a diverse team of direct and indirect reports, creating a culture that fosters engagement and generates commitment and accountability to business outcomes. Successful Branch Managers are able to lead a highly defined customer engagement process, coaching to specific behaviors that lead to an enhanced customer experience and drive growth in the business, while also driving accountability for operational excellence.
Job Responsibility:
Coach, develop and build a high performing team to execute on business strategies, achieve results, and drive growth of the business
This includes coaching bankers to engage customers to understand their needs and work proactively to build relationships and help customers succeed financially
Resolve low to moderately complex issues regarding the customer and employee experience, risk, and growth of the team and the business to meet Branch Network business objectives
Identify opportunities for making banking easier for customers through education and demonstration of available digital options to support adoption and customer convenience
Lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience
Mentor and guide talent development of direct reports and assist in hiring talent
This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction
Requirements:
4+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of leadership experience
Ability to work a schedule that may include most Saturdays
Ability to travel in assigned geography up to 50% of the time during the first 6 months, depending on location
This position requires SAFE registration at the time of employment
This position is not eligible for Visa sponsorship
Nice to have:
Management experience including hiring, coaching, and developing direct reports
Ability to build and inspire a team where adaptability, collaboration, and accountability to performance are critical to success
Ability to analyze performance, understand strengths and opportunities, and execute a plan that empowers employees to achieve business objectives
Exercise independent judgement and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment
Experience and knowledge in coaching across customer segments, including affluent, high net worth, and small business
Experience building and maintaining effective relationships with customers, internal partners and within the community
Extensive experience in asking questions and identifying complex financial needs in order to provide relevant options to customers
Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking
Knowledge and understanding of banking industry laws and regulations, compliance controls, risk management and loss prevention
Ability to interact with integrity and professionalism with customers and employees
Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting, or military experience working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
What we offer:
robust benefits
competitive compensation
programs designed to help you find work-life balance and well-being