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We are currently recruiting for a reliable and flexible Branch Assistant to join our client on a temporary basis, with the potential opportunity to secure a permanent position for the right candidate if business allows. Based primarily in Pontypridd, you will travel to various customer sites across South Wales to provide cover for holidays, sickness, and other absences. This is a varied and customer-facing role requiring excellent organisational skills, attention to detail, and the ability to work independently.
Job Responsibility
Provide cover across multiple busy trade centres throughout South Wales
Understand customer requirements and deliver excellent service
Process customer orders accurately and efficiently
Maintain stock levels in line with customer requirements
Ensure stock availability and locate deliveries
Pick and prepare customer orders
Process customer returns and resolve queries
Supply the correct Personal Protective Equipment (PPE) to customers
Build positive relationships through regular face-to-face interaction with customers and on-site personnel
Work closely with internal teams and external stakeholders
Support customer engagement and continuously improve customer satisfaction
Adhere to Health & Safety procedures within a heavy machinery environment
Requirements
Excellent attention to detail
Strong communication and interpersonal skills
Self-motivated with the ability to work on your own initiative
Confident dealing with a variety of internal and external stakeholders
Basic computer skills are essential
Experience using SAP would be advantageous but is not required as full training will be provided
Ability to adapt to different working environments and customer sites
Understanding of stock control and order processing is desirable
Full, clean UK driving licence
Flexible approach to travel across South Wales
Ability to work across multiple sites as required to cover holidays and absences
Nice to have
Experience using SAP
Understanding of stock control and order processing
What we offer
Full training and ongoing support
Opportunity to gain experience across a variety of customer sites
Potential for a permanent position following the temporary assignment