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Qualia Logo Qualia · IT - Software Development

Senior Billing Systems & Operations Analyst

United States, Austin · Job Posted June 16, 2026
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Job Description

As the Senior Billing Systems & Operations Analyst, you will administer Qualia's billing platform, serving as the go-to operational owner across the billing lifecycle. You will serve as the platform owner—maintaining, optimizing, and evolving it as Qualia's pricing, packaging, and payment structures grow in complexity, and build out the automation framework to ensure accuracy in our billing. You will be responsible for answering critical business questions, such as: How does a proposed new pricing or billing structure work within our architecture, and what are the limitations or risks? How do we build a billing ecosystem that is robust and automated enough to scale with the business? What is the downstream impact of product and packaging changes on provisioning, invoicing, and revenue recognition? How do we ensure all stakeholders—finance, GTM, product, and engineering—have the billing data visibility they need?

Job Responsibility

  • Billing Systems Administration: Own all aspects of our billing platform's configuration, optimization, and expansion. Build and maintain monitoring and alerting that surfaces data quality issues before they reach customers. Drive process standardization alongside Finance and Deal Desk to reduce billing complexity and manual intervention. Continuously refine the system to improve accuracy, automation, and reliability across the invoicing and billing lifecycle
  • Cross-Functional Partnership & Advisory: Serve as the connective tissue between finance, product, engineering, and GTM teams on all billing-related matters. Advise on how new products, discounting frameworks, payment structures, and bookings policies will function within the billing architecture. Proactively flag risks when business decisions could create downstream complexity. Own the vendor relationship, holding them accountable to SLAs and advocating for Qualia's needs on the roadmap
  • Billing Operations Documentation: Serve as the go-to owner of all things associated with systematic financial operations. Work with the billing team to build comprehensive operational documentation—runbooks, configuration guides, and process maps—so that billing system knowledge is institutional, not individual. Ensure billing data flows accurately across connected systems and that every team with a dependency on billing data has the visibility they need
  • Leverage AI for Operational Efficiency: Qualia is an AI first company. As a systems administrator, you will be charged with leveraging LLMs and AI to drive insights and operational efficiency for our front line collections and billing teams

Requirements

  • Quote-to-Cash Expertise: 3+ years of hands-on experience working with billing tools, CPQ platforms, Salesforce, or ERP systems across the quote-to-cash lifecycle
  • Billing/CPQ Platform Depth: Direct experience administering or deeply configuring billing platforms, CPQ tools (e.g., Salesforce CPQ, DealHub, Ordway, Zuora, Chargebee), or similar systems
  • An Owner's Mentality
  • A Problem-Solving Mindset
  • An Eye for Operations
  • Technical Aptitude
  • Project Management Expertise
  • A Drive to Execute
  • A minimum of 5 years of progressively increasing responsibility in billing operations, deal desk, revenue operations, or strategic finance/finance ops, with demonstrated experience in platform administration and process optimization

Nice to have

  • 5+ years in a revenue operations, finance, or deal desk role
  • Experience with Ordway, Zuora, Chargebee, or similar subscription billing platforms
  • Salesforce administration experience or certification
  • Background in environments with complex or non-standard pricing models
  • Experience with data analysis and visualization tools beyond Excel
  • Familiarity with ERP systems and revenue recognition workflows

What we offer

  • Comprehensive health plans
  • 401k program
  • Commuter benefits
  • Professional development
  • Parental leave
  • Flexible time off policy
  • Robust online onboarding program
  • Biweekly all hands meetings
  • Internal virtual events
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