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Giacom is looking for a Senior Billing Migration Specialist to take ownership of complex customer onboarding, billing system implementation, and service improvement initiatives. This is a senior-level position requiring deep technical expertise, leadership capability, and a passion for delivering exceptional customer outcomes. The role involves leading implementation of new billing systems, managing data migrations, and ensuring seamless customer transitions.
Job Responsibility:
Lead customer onboarding and migration projects, ensuring accuracy and minimal disruption
Manage data migration and configuration, including validation and comparison billing
Act as a subject matter expert and escalation point for complex customer issues
Deliver structured training sessions and create technical documentation to empower customers
Collaborate with cross-functional teams to shape product enhancements and service improvements
Mentor and coach junior engineers, nurturing a culture of learning and accountability
Drive service improvement initiatives and contribute to Giacom’s knowledge base
Requirements:
Proven experience implementing and supporting aBILLity or similar billing systems
Strong understanding of telecoms/IT billing processes
Demonstrated experience in mentoring or leading technical teams
Exceptional customer relationship management and communication skills
Ability to manage multiple complex projects and prioritise effectively
Self-motivated, proactive, and comfortable working under pressure
What we offer:
Investment in your future career with a variety of learning and development opportunities