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Giacom Logo Giacom · IT - Administration

Senior Billing Migration Specialist

United Kingdom Employment contract 35000.00 - 40000.00 GBP / Year · Job Posted May 04, 2026
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Job Responsibility

  • Act as a senior aBILLity subject matter expert, owning complex billing implementations, migrations, and customer onboarding
  • Lead high‑impact, field‑based customer engagements, providing on‑site expertise, guidance and real‑time problem solving across our UK partner base
  • Own resolution of complex and escalated billing issues, driving root cause analysis and long‑term improvements
  • Shape and embed best practice across billing, onboarding and customer experience, focusing on outcomes rather than just systems
  • Lead customer confidence and capability building, through hands‑on support and targeted training (remotely and onsite)
  • Influence product and service improvement, working closely with Product, Engineering and Service Delivery teams to ensure customer insight drives change
  • Act as a senior role model and knowledge lead, supporting junior engineers through mentoring, coaching, and shared expertise

Requirements

  • Demonstrable, hands‑on working knowledge of the aBILLity billing system
  • Experience working within the telecommunications industry
  • Confidence delivering customer training or guiding users through complex processes
  • A genuine passion for customer experience, with the ability to quickly understand customer needs
  • Strong communication, interpersonal, and organisational skills
  • Self‑motivated and resilient with the ability to prioritise, multitask and perform under pressure
  • Strong working knowledge of Microsoft Office

What we offer

  • Investment in your future career with a variety of learning and development opportunities
  • No dress code - embrace the freedom to bring your whole self to work
  • 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
  • A pension plan for your future
  • Complimentary refreshments in all our offices
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