Senior Billing Manager Job at Qualia (Austin)

Billing Senior Manager

Location

India , Hyderabad

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Bachelor's degree in Finance, Accounting, Business Administration, or related field
MBA preferred
10-15 years finance operations or billing management experience, with at least 3-5 years in supervisory/management roles (managing teams of 10-15+ FTE)
Deep knowledge of billing processes, pricing models (fixed-fee, variable, basis points, T&E, complex), and contract terms
Strong stakeholder management and client relationship skills (comfort interfacing with senior LoB Leaders and executive clients)
Experience managing operations in multi-currency, multi-jurisdictional environment preferred
SAP4HANA knowledge preferred
Proven track record of operational performance management (SLA compliance, quality improvement, cost efficiency)
Financial services or professional services industry experience strongly preferred

Job Responsibility

Own end-to-end billing operations for a Line of Business (LoB), ensuring invoice accuracy, timeliness, and client satisfaction
Serve as primary operational interface between BMT and LoB Leadership, managing billing execution, escalations, and continuous improvement for central billed invoices
Own end-to-end billing performance for a LoB: SLA compliance, error rate, client satisfaction
Supervise team leads and billing specialists ensuring workload balance, quality standards, and productivity targets
Manage daily/weekly operational planning: workload allocation, quarter-end smoothing, absence coverage
Conduct weekly team meetings and monthly performance reviews
Escalate operational issues if unresolved at team level
Serve as primary operational contact for LoB Leaders on billing matters
Attend monthly LoB leadership meetings to review billing performance, escalations, process improvements
Coordinate with LoB operations teams on data submission quality, timing, and exception handling

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Fulltime

Senior Manager, Billing Operations

As our next Senior Manager, Billing Operations, you’ll lead the global billing t...

Location

United States , Chicago

Salary:

109600.00 - 150700.00 USD / Year

ActiveCampaign

Expiration Date

Until further notice

Requirements

8+ years of progressive experience in billing and order-to-cash operations
At least 5+ years in a leadership role—ideally within the e-commerce, subscription, or fintech industries
Proven success leading global billing operations within a multinational company, demonstrating a deep understanding of international invoicing, health, and compliance
Expertise in ERP and billing platforms, specifically including hands-on experience with NetSuite, Zuora, and Zendesk, to drive platform optimization
Strong knowledge of revenue recognition and billing compliance, ensuring all processes remain accurate and audit-ready
Exceptional analytical and problem-solving skills, with the talent to assess complex payment issues and distill data into clear, actionable strategies
Experience serving diverse segments, including both high-volume SMB consumers and complex reseller channels
Excellent communication and relationship-building skills, with a proven ability to articulate complex financial concepts to stakeholders and nurture high-value partnerships with external payment groups

Job Responsibility

Oversee the billing team and global health of end-to-end billing processes, ensuring timely, accurate, and compliant invoicing across all regions
Lead the charge in optimizing our order-to-cash processes, identifying and removing blockers and manual tasks to achieve operational excellence
Serve as the primary escalation point for billing inquiries and disputes, ensuring the team maintains an excellent customer experience throughout the cycle
Provide process improvement and insight to drive more effective reactions to customer support billing escalations
Monitor billing cycles and manage dunning processes, handling complex exceptions or disputes when escalated by support for deeper analysis
Develop strategies to leverage AI and automation to drive efficiencies and improve billing resolution quality, speed, and customer satisfaction
Cultivate strong cross-functional relationships to ensure billing strategies are perfectly aligned with our broader organizational objectives
Act as the internal expert and champion for billing functionality and strategies, serving as a consultant for both domestic and global methods
Hire, train, and mentor a team that fosters a culture of accountability, collaboration, and continuous professional improvement
Develop the billing operations organization by defining OKRs, clarifying priorities, and driving results through dedicated mentorship and coaching

What we offer

Comprehensive Health & Wellness: Top-tier benefits package that includes a fully-covered High Deductible Health Plan (HDHP), complimentary access to telehealth services, and a free subscription to Calm
Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization
Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance with open PTO
Total Rewards: Generous 401(k) matching with immediate vesting, quarterly perks with commuter and lunch benefits for hub based employees or a stipend for remote workers, and a four-week paid sabbatical with bonus after five years
Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support

Fulltime

Senior Manager Resolute Billing

The Resolute Application Manager provides day-to-day leadership for the Epic Res...

Location

United States , Secaucus; Schaumburg

Salary:

150000.00 - 170000.00 USD / Year

Quest Diagnostics

Expiration Date

Until further notice

Requirements

7+ years of progressive experience in healthcare revenue cycle including Epic Resolute, configuration, implementation and support
4+ years in a management capacity
Deep understanding of Resolute PB workflows, including charge router, claims, remittance and payment posting
Experience in large scale project management and data analysis within healthcare environment
Proven experience in creating a high performing team
Experience establishing and operating governance frameworks for large-scale Epic deployments or complex billing platforms
Strong knowledge of HIPAA, CMS and commercial payer compliance requirements applicable to laboratory services
B.S. in Computer Science, Business Administration, Healthcare Administration or a related field. (Required)
Epic Resolute
project management certification (Required)

Job Responsibility

Lead, motivate, and manage a high-performing team of Epic Resolute Analysts
Set clear goals and accountability metrics
provide coaching and feedback to develop the team's technical and professional capabilities
Conduct performance reviews, define individual development plans, and cultivate a pipeline for future Resolute team leadership
Oversee the portfolio of all revenue cycle projects, from small optimizations to large-scale implementations, ensuring alignment with strategic priorities
Implement and manage a project governance framework to standardize project intake, prioritization, and status reporting
Guide the team in risk mitigation, issue resolution, and effective stakeholder communication to ensure projects are delivered on time and within scope
Review and approve complex system builds to guarantee data accuracy, regulatory compliance, and system stability
Direct the team to provide robust, actionable analytics that identify root causes of operational issues (e.g., denial trends, revenue leakage, workflow inefficiencies)
Serve as a key escalation point for complex Epic PB issues, performing root cause analysis and driving resolution

Fulltime

Senior Product Manager, Billing

The Product Management team is looking for an accomplished, customer obsessed an...

Location

United States , Seattle; Austin; San Francisco; Palo Alto; New York City

Salary:

131200.00 - 229600.00 USD / Year

Geico

Expiration Date

Until further notice

Requirements

Masters Degree
At least (10) years of experience in Product Management
At least 5 years of experience translating epics into consumer or associate facing products
At least 5 year billing or payments industry experience
At least 5 year of experience managing all aspects of a product feature throughout its lifecycle from concept to delivery
At least 3 years of AB testing consumer facing experience

Job Responsibility

Work cross-functionally to help define and deliver the billing roadmap from conception to launch
Break down complex problems into steps that drive product development
Support cross-functional teams focused on improving the customer experience, modernizing our experience and platforms, and leapfrogging the competition to grow and maintain market share
Work collaboratively with design and engineering partners to help deliver our billing roadmap
Define product requirements for billing solutions
Coordinate/communicating between different workstreams
Lead cross-functional teams that drive results during product discovery and product delivery
Lead product requirement discovery, definition and through launch partnering closely with user research, design and engineering partners
Own and prioritize the long-term (6+ months) product roadmap to deliver on business outcomes
Leverage modern architecture & great design to identify problem-solution fit

What we offer

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being
Financial benefits including market-competitive compensation
a 401K savings plan vested from day one that offers a 6% match
performance and recognition-based incentives
and tuition assistance
Access to additional benefits like mental healthcare as well as fertility and adoption assistance
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year

Fulltime

Senior Product Manager - Billing & Subscriptions

We are looking for a Senior Product Manager - Billing & Subscriptions to own the...

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

3–6+ years of Product Management experience, ideally in B2B SaaS, fintech, payments, telecom, marketplaces, or platform products
Proven track record owning complex, cross-functional products end-to-end, including roadmap, execution, delivery, and iteration
Experience driving outcomes across multiple teams and stakeholders - not just within a single squad
Strong systems thinking and comfort owning platform capabilities (not only UI features)
Demonstrated ability to quickly learn complex domains and make sound product decisions without being a subject-matter expert
Comfortable working in multi-market environments with regulatory, operational, or commercial constraints
Strong communication, prioritization, and stakeholder management skills

Job Responsibility

Own the strategy and roadmap for the billing & subscriptions platform, aligned with company growth goals
Lead complex initiatives end-to-end across multiple teams (discovery → delivery → rollout → iteration)
Define product requirements, user stories, and success criteria
manage dependencies and trade-offs
Own billing and subscription lifecycle flows including activation, renewals, upgrades/downgrades, cancellations, refunds, invoicing, collections, and dispute scenarios
Improve the billing experience for both merchants and internal teams (support, operations, finance, sales)
Enable flexible platform capabilities for pricing modules and tariff management, in partnership with Finance and Commercial teams
Ensure the platform can scale across multiple European markets while meeting local regulatory and invoicing requirements
Use data and feedback to prioritize improvements and reduce friction across the billing/subscription journey

What we offer

Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer a friend bonus
Teambuilding, social activities and networks on a multi-national level
25 days annual paid leave (+1 day per year up to 30)
Full “Luxury” package health insurance including dental care and optical glasses
Meal vouchers of 102.26 EUR per month
Fully covered Multisport card

Fulltime

Senior Engineering Manager - Team Billing

Join Intercom as a Senior Engineering Manager to lead Team Billing — the group t...

Location

Ireland , Dublin

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

5+ years managing software engineering teams building and shipping customer‑facing or revenue‑impacting systems (e.g., billing, payments, pricing, subscriptions)
Strong technical leadership: comfortable diving into architecture, debugging complex systems, reviewing designs, and making pragmatic tradeoffs to ship safely and fast
Proven ability to lead a cross‑functional, full‑stack team through planning and delivery with clear ownership of business outcomes and product health metrics
Excellent product sense and customer empathy — you translate ambiguous requirements into clear scopes, milestones, and measurable impact
Skilled communicator who drives alignment across partner teams (Sales, Finance, Enterprise Systems, Analytics, Product, Design) and keeps stakeholders informed and unblocked
Track record of cultivating and managing senior relationships across Finance, Enterprise Systems, and Analytics to land durable solutions and accurate downstream reporting
Relentless about outcomes — you identify the highest‑leverage problems, remove roadblocks, and hold the bar on quality without slipping schedules
AI‑first mindset with a high bar for excellence: fluent in using AI tools to accelerate planning, execution, quality, and communication — and to inspire adoption across the team

Job Responsibility

Lead and scale a team building and enhancing Intercom’s billing, subscription, invoicing, and metering capabilities — the backbone of revenue and monetization experiences
Own and improve the reliability and operational excellence of Billing systems: on‑call quality, incident response, observability, and product health standards
Partner with Senior and Staff Engineers to shape and execute the technical strategy across subscription management, metering, invoicing, and integrations (e.g., Stripe Billing) — balancing near‑term needs with long‑term platform evolution
Collaborate deeply with Product, Design, Sales, Finance, Enterprise Systems, Analytics, and Billing Ops to prioritize the roadmap, close operational gaps, and deliver measurable business outcomes each quarter
Cultivate and manage trusted relationships with partner leaders in Finance, Enterprise Systems, and Analytics to ensure alignment on data flows, compliance, reconciliation, and business reporting needs
Drive migrations and modernization work where needed (e.g., Stripe‑first capabilities, systems parity and improvements), ensuring safe change management and robust downstream data flows
Bring clarity and alignment to priorities, tradeoffs, and timelines
set a high bar for planning, testing, and end‑to‑end quality, especially for revenue‑impacting launches
Develop and retain top talent through coaching, clear expectations, and effective delegation
scale yourself via strong tech‑lead partnerships and “coach‑and‑delegate” leadership

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

Senior Engineering Manager - Team Billing

Join Intercom as a Senior Engineering Manager to lead Team Billing — the group t...

Location

United Kingdom , London

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

5+ years managing software engineering teams building and shipping customer‑facing or revenue‑impacting systems (e.g., billing, payments, pricing, subscriptions)
Strong technical leadership: comfortable diving into architecture, debugging complex systems, reviewing designs, and making pragmatic tradeoffs to ship safely and fast
Proven ability to lead a cross‑functional, full‑stack team through planning and delivery with clear ownership of business outcomes and product health metrics
Excellent product sense and customer empathy — you translate ambiguous requirements into clear scopes, milestones, and measurable impact
Skilled communicator who drives alignment across partner teams (Sales, Finance, Enterprise Systems, Analytics, Product, Design) and keeps stakeholders informed and unblocked
Track record of cultivating and managing senior relationships across Finance, Enterprise Systems, and Analytics to land durable solutions and accurate downstream reporting
Relentless about outcomes — you identify the highest‑leverage problems, remove roadblocks, and hold the bar on quality without slipping schedules
AI‑first mindset with a high bar for excellence: fluent in using AI tools to accelerate planning, execution, quality, and communication — and to inspire adoption across the team

Job Responsibility

Lead and scale a team building and enhancing Intercom’s billing, subscription, invoicing, and metering capabilities — the backbone of revenue and monetization experiences
Own and improve the reliability and operational excellence of Billing systems: on‑call quality, incident response, observability, and product health standards
Partner with Senior and Staff Engineers to shape and execute the technical strategy across subscription management, metering, invoicing, and integrations (e.g., Stripe Billing) — balancing near‑term needs with long‑term platform evolution
Collaborate deeply with Product, Design, Sales, Finance, Enterprise Systems, Analytics, and Billing Ops to prioritize the roadmap, close operational gaps, and deliver measurable business outcomes each quarter
Cultivate and manage trusted relationships with partner leaders in Finance, Enterprise Systems, and Analytics to ensure alignment on data flows, compliance, reconciliation, and business reporting needs
Drive migrations and modernization work where needed (e.g., Stripe‑first capabilities, systems parity and improvements), ensuring safe change management and robust downstream data flows
Bring clarity and alignment to priorities, tradeoffs, and timelines
set a high bar for planning, testing, and end‑to‑end quality, especially for revenue‑impacting launches
Develop and retain top talent through coaching, clear expectations, and effective delegation
scale yourself via strong tech‑lead partnerships and “coach‑and‑delegate” leadership

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
Cycle-to-Work Scheme
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

Senior Manager Kenan Postpaid Billing Specialist

We are seeking an experienced Kenan Postpaid Billing specialist to manage and su...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Extensive experience in the telecom billing domain, particularly postpaid billing environments
Highly knowledgeable in the Kenan Billing System, with strong hands-on exposure to operations and support
Comfortable working with Unix/Linux environments, shell scripting, and Oracle SQL/PL/SQL
Familiar with mediation, interconnect, and prepaid billing systems, and broader BSS/OSS architectures
Analytical and methodical in diagnosing complex system and process issues
A clear and collaborative communicator, able to work effectively with technical and non-technical stakeholders
Experienced in ITIL-aligned service management practices
Willing to work in a 24×7 rotational support environment and within diverse, international teams

Job Responsibility

Manage, support, and enhance the Kenan Postpaid Billing system, including development, configuration, customisation, and operational activities
Investigate and resolve technical and functional defects across billing and related applications
Analyse end-to-end postpaid billing processes, including CDR flow, rating, bill generation, payments, collections, and journaling
Design and implement automation, workarounds, and monitoring solutions to improve operational efficiency
Execute and monitor scheduled batch jobs, ensuring smooth and timely billing operations
Handle incidents, problems, and service requests in line with ITIL-based processes and agreed SLAs
Coordinate with cross-functional teams and external vendors to deliver effective resolutions
Support change and release activities, including planning, deployment, and post-release validation
Ensure revenue assurance by validating billing accuracy and reprocessing missing or incorrect data within SLA
Maintain compliance with audit, GDPR, and information security requirements

What we offer

Opportunity to work on large-scale, business-critical billing platforms within a global telecom organisation
Exposure to complex, multi-market billing operations and transformation initiatives
Collaboration with experienced professionals across technology, business, and vendor ecosystems
A supportive environment that values continuous improvement, learning, and inclusion

Fulltime

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Senior Billing Manager

Job Description

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