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Senior Billing Manager

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Qualia

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Location:
United States , Austin

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. We are looking for an experienced and strategic Senior Billing Manager to lead our invoice-to-cash process and optimize our SaaS billing operations. Reporting to the Controller, you will play a critical role in supporting Qualia's rapid growth by scaling our billing infrastructure and ensuring a frictionless financial experience for our customers.

Job Responsibility:

  • Team Leadership: Manage, mentor, and scale a high-performing billing operations team, fostering a culture of continuous learning and excellence
  • Billing Operations: Oversee the billing, invoicing, and collections lifecycle for our diverse portfolio of B2B SaaS subscriptions and usage-based products
  • Financial Compliance: Partner with the Accounting team to ensure accurate revenue recognition and strict adherence to internal controls and financial compliance standards
  • Cross-Functional Collaboration: Work closely with Sales, Customer Success, RevOps and Legal teams to proactively resolve complex billing inquiries, contract questions, and ensure seamless customer onboarding
  • Process Optimization: Drive process improvements and automation initiatives within our core billing architecture (including Salesforce, Ordway, and Stripe) to reduce manual tasks and improve accuracy
  • Reporting & Analytics: Monitor and report on key billing metrics (e.g., AR aging, collection metrics, billing efficiency), providing actionable insights to senior leadership
  • Issue Resolution: Serve as the primary point of escalation for high-priority customer billing issues, ensuring they are handled with both urgency and empathy

Requirements:

  • 7+ years of progressive experience in billing operations, revenue operations, or accounting
  • At least 2-3 years of direct management experience with a passion for developing talent
  • Deep understanding of B2B SaaS business models, specifically managing complex subscription and usage-based billing structures
  • Strong technical proficiency with major Billing and CRM systems
  • hands-on experience with Ordway and Salesforce is highly preferred
  • Excellent problem-solving skills with the ability to dive deep into data and translate findings into scalable operational improvements
  • Exceptional cross-functional communication skills, capable of explaining complex financial/billing concepts clearly to non-finance stakeholders and customers
  • A detail-oriented approach combined with the strategic vision required to thrive in a fast-paced, high-growth tech environment
  • With proven track record working with large datasets and ensuring data accuracy and completeness
What we offer:
  • comprehensive health plans
  • a 401k program
  • commuter benefits
  • professional development
  • parental leave
  • a flexible time off policy
  • robust online onboarding program
  • biweekly all hands meetings
  • a variety of internal virtual events to keep employees connected

Additional Information:

Job Posted:
April 05, 2026

Work Type:
On-site work
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