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Senior Billing AR Analyst

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Fivetran

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Location:
India , Bengaluru

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We’re looking for a Senior Billing & Collections Analyst to own day-to-day billing operations, cash application and collections support for our India team. This is a hands-on, operational role focused on invoice generation, payment application, reconciliations, dispute management and AR reporting. You’ll partner with Order Management, Deal Desk, Revenue Accounting and Collections to ensure invoices are accurate, payments are applied correctly, and customer queries are resolved quickly — helping improve cash velocity and reduce billing exceptions.

Job Responsibility:

  • Execute billing cycles and ensure timely, accurate invoice creation, distribution and correction in the ERP
  • Manage billing adjustments, credit/debit memos, chargebacks and maintain billing logs and audit trails
  • Apply customer payments (electronic, wire, checks, cards), reconcile payments to invoices and bank statements, and maintain high cash application accuracy
  • Own periodic AR sub-ledger reconciliations and support month-end and quarter-end close tasks
  • Support collections activity: aging analysis, dunning, customer follow-up, payment arrangements and escalation of delinquent accounts
  • Investigate and manage customer billing disputes
  • coordinate cross-functional resolution with Sales, Deal Desk, Order Management and Revenue Accounting
  • Develop and maintain AR reporting and KPIs (DSO, aging buckets, unapplied cash, dispute backlog) and deliver regular updates to stakeholders
  • Lead and participate in UAT for NetSuite and SFDC changes, payment gateway integrations, and billing/process enhancements
  • author UAT scripts and document defects
  • Maintain strong internal controls, SOPs, runbooks and documentation to support audits and ensure segregation of duties
  • Proactively identify process improvements and partner with technical and business teams to reduce manual work, improve accuracy and tighten financial controls
  • Support knowledge transfer and documentation activities to ensure team continuity and operational readiness

Requirements:

  • 3+ years’ hands-on experience in billing, accounts receivable, cash application and collections (shared services or corporate finance experience preferred)
  • Practical experience with ERP/billing systems (NetSuite, SAP, Oracle or similar)
  • Strong spreadsheet skills (Google Sheets / Excel — pivot tables, reconciliations)
  • Experience performing bank reconciliations and AR sub-ledger reconciliations
  • Comfortable authoring and executing UAT test scripts for finance systems and tracking system defects
  • Excellent stakeholder management and customer service skills
  • strong attention to detail and a controls mindset
  • Strong written and verbal communication skills and the ability to work across global teams

Nice to have:

  • Experience with SQL or working with transactional data
  • Exposure to payment gateway integrations and billing middleware (Celigo, iPaaS) or automation tools
  • Prior experience working with BPO providers or participating in cross-geography knowledge transfer programs
  • Basic scripting (Python/Bash) or familiarity with simple automation is a plus
What we offer:
  • 100% employer-paid medical insurance
  • Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
  • RSU stock grants
  • Professional development and training opportunities
  • Company virtual happy hours, free food, and fun team-building activities
  • Monthly cell phone stipend
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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