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Senior Billing and Collections Analyst

United States, Sunnyvale · Job Posted February 17, 2026
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Job Description

As a Senior Billing and Collections Analyst, you’ll own the full order-to-invoice cycle, turning delivered hardware, professional services, and compute usage into accurate, timely invoices that support clean financial reporting and on-time customer payment. You’ll serve as a key link between Sales, Services, and Finance by leading month-end billing close activities, translating contract terms into billing in NetSuite, and managing credits and adjustments with audit-ready documentation. You’ll respond to billing inquiries, resolve order-to-invoice issues before they delay payment, and identify process improvements and automation opportunities. This is a high-impact role where your attention to detail, problem-solving, and cross-functional collaboration strengthen billing accuracy and help build a scalable foundation for growth.

Job Responsibility

  • Own end-to-end billing across hardware, professional services, and compute services, ensuring accurate and timely invoicing
  • Perform month-end billing close activities by coordinating inputs from internal teams, validating period activity including compute usage, and resolving exceptions before invoicing
  • Execute billing in NetSuite by translating contract terms and operational activity into accurate invoices, billing schedules, and supporting documentation
  • Manage billing adjustments including credits, credit memos or notes, voids, and rebills with appropriate approvals, audit-ready support, and clear root-cause tracking
  • Support collections by ensuring invoices meet customer requirements including portal submissions, responding to billing inquiries, and resolving issues that delay payment
  • Work with Sales, Services, Finance, and Systems teams to resolve order-to-invoice issues and improve upstream data quality
  • Maintain SOPs, close checklists, reconciliations, and KPI tracking and reporting, and identify process and automation improvements to strengthen scalability and control

Requirements

  • Bachelor’s degree in Accounting, Finance, Business, or related field (preferred)
  • 4–7 years of progressive billing or finance operations experience, including ownership of month-end billing close (required)
  • Hands-on NetSuite experience (required)
  • experience with Advanced Revenue Management (ARM) (preferred)
  • Advanced Microsoft Excel skills, including large data sets, pivot tables, and complex formulas (required)
  • Strong attention to detail with proven ability to reconcile billing data, investigate variances, and drive issues to resolution (required)
  • Strong understanding of billing operations, including invoicing, credits and adjustments, and invoice support documentation (required)
  • Understanding of internal controls and maintaining audit-ready billing documentation (required)
  • Experience billing across multiple revenue streams, including hardware, professional services, and usage-based or consumption services (preferred)
  • Strong communication and cross-functional collaboration skills
  • ability to operate independently in a lean environment (required)
  • Experience improving billing processes through documentation, standardization, and automation (preferred)

What we offer

  • Build a breakthrough AI platform beyond the constraints of the GPU
  • Publish and open source their cutting-edge AI research
  • Work on one of the fastest AI supercomputers in the world
  • Enjoy job stability with startup vitality
  • Our simple, non-corporate work culture that respects individual beliefs

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